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Close · 2 weeks ago

Site Reliability Engineer (USA Only - 100% Remote)

United States

Full-time

Remote

Senior Level, Lead/Staff

$140K/yr - $210K/yr

5+ years exp

Close is a profitable, 100% remote company focused on building a communication-focused CRM for small scaling businesses. The Site Reliability Engineer will join the Infrastructure Team to build and maintain the platform that supports all Close systems, ensuring stability and performance of their backend infrastructure.

CRMDatabaseEmailSaaSSalesSales AutomationSales EnablementSmall and Medium BusinessesSMSVoIP

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Fully automating our database’s lifecycles with Argo Workflow

Eliminating all static credentials where they may be

Reducing downtime and disruption due to maintenance or disaster to new lows

Help us improve our multi-region disaster recovery system

Qualification

AWSKubernetesTerraformAnsibleCI/CDMongoDBPostgreSQLElasticsearchGrafanaNetworking protocolsDisaster recoveryEnglish

Required

Senior 1 & 2 level candidates should have 5+ years of experience building modern infrastructure systems

Staff level candidates should have 8+ years of experience

The buck stops with you! You are the kind of person who is respected as an expert on the systems you run

You have been the final point of escalation in the support of mission critical production systems

You are familiar with some of the following technologies: AWS, Terraform, Kubernetes, Ansible, MongoDB, PostgreSQL, Elasticsearch

You have a strong grasp of common networking and data transfer protocols such as DNS, HTTP, TCP

You are able to speak and write in English

You are located in the USA (ET, CT, MT, PT)

Preferred

Contributed open source code related to our tech stack

Have experience maintaining very large databases

Has been through a successful disaster response

Have experience with multi-region architectures

Have run MLOps systems

Experience scaling Temporal

Benefits

Competitive compensation including an organization-wide goal-based bonus

Paid Time Off: ~5 Weeks PTO upon joining + Winter and Summer Holiday Breaks. Each year with the company, you’ll receive 2 additional PTO days.

80% Work Option: Work with your manager to choose between working 5 day weeks (standard full-time) or 4 day weeks @ 80% pay

Paid Parental Leave for primary and secondary caregivers

Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical

Healthcare (US residents): Medical, Dental, Vision with HSA option (US residents), Dependent care FSA (US residents)

401k (US residents): We match 6% contributions with immediate vesting

Company

Close

Glassdoor4.7

A CRM for startups and small businesses with built-in sales communication tools.

Founded in 2011

Palo Alto, California, USA

51-200 employees

https://www.close.com

H1B Sponsorship

Close has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2022 (2)

2021 (1)