Client Services Manager jobs in United States
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Ample · 1 month ago

Client Services Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$75K/yr - $90K/yr

Ample is a digital strategy company based in Cincinnati, Ohio, seeking an experienced Client Services Manager. The role involves building and nurturing client relationships, translating client ideas into actionable plans, and leading multidisciplinary teams to deliver effective solutions.

Digital MarketingInformation TechnologyMarketingUX Design
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Growth OpportunitiesbadNo H1Bnote

Responsibilities

Build and nurture relationships with our clients
Translate client ideas into strategic, actionable plans that can be effectively executed
Work with clients to define priorities and translate them into clear, actionable plans for the team
Account review, analysis and development
Lead multidisciplinary teams to turn client challenges and ideas into clear plans for execution
Work alongside our project management team to scope and estimate new projects, create project schedules and manage project timelines
Manage tasks for yourself and the team
Articulate requirements to clients, designers, copywriters and developers

Qualification

Agency experienceAgile/ScrumProject managementSEO/SEM knowledgeGoogle AnalyticsContent Management SystemsAsana proficiencyEmpathyAttention to detailAdaptabilityCommunication skills

Required

Agency experience isn't just a plus, it's a must
You've worked in fast-paced client environments and know how to navigate the nuance, pace, and pressure that comes with it
You thrive on being an extension of your client's business
You develop deep relationships with clients to ensure that Ample is a true partner for their organization
You have a fundamental belief that there's no such thing as overcommunication
Communicate clearly, effectively and often
You can handle varying priorities and complex projects with authority
An understanding of agile/scrum will help you hit the ground running
You'll need the focus to manage your time and to-do list effectively
You have to be someone we can count on to deliver on time, every time
Obsessive attention to detail and over-the-top organization skills will help you to be successful in this role
Approachability and empathy are essential
You will be a point person for our team and need to be accessible and approachable
You'll need the ability to adapt to changing demands in a fast-paced environment

Preferred

Scrum master or agile experience
Experience working with project management software such as Asana
Knowledge of SEO/SEM best practices
Experience with Google Analytics / GA4
Familiarity with Content Management Systems (CMS) especially Contentful
Experience with Git/Github

Benefits

Health Insurance option for self & family for health, vision, and dental
Short Term Disability
Paid maternity/paternity coverage
15 days of PTO
An additional week off for holiday break
401k Program Participation

Company

Ample

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Ample is a marketing agency that unites UX, design, development, and digital strategy.
dateFounded in 2008
location
Cincinnati, Ohio, USA
people-size11-50 employees
web-link
https://www.ample.co

Funding

Current Stage
Early Stage

Leadership Team

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Becky Blank
Chief Executive Officer
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Kevin Comer
Partner, Creative
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Company data provided by crunchbase