LiftOne · 1 month ago
Customer Training Instructor
Charlotte, NC
Full-time
Onsite
Mid Level
3+ years expLiftOne is a family-owned company dedicated to supporting the supply chain and delivering critical goods. The Customer Training Instructor is responsible for providing training to both external and internal customers to obtain lift truck operator certifications, as well as developing training materials and collaborating with stakeholders to meet customer needs.
IndustrialRentalWarehousing
Responsibilities
Partner and collaborate with external clients, subject matter experts, and internal stakeholders to design, develop and deliver training to meet customer needs (i.e., lift truck operator training certification courses)
Lead and support training activities in support of customer training. Collaborate to develop long-range training schedules for customers across the United States
Proactively develop and revise training materials, in accordance with brand standards, to provide high-quality and effective training
Independently lead activities to support training readiness and execution. Partner with customers to ensure materials, training aids, and required on-site equipment are available and properly inspected to support effective implementation of scheduled training
Administer the training evaluation process. Analyze test results for knowledge and programmatic gaps. Collect trainee feedback, evaluate individual and team results, and implement changes to improve the training program
Identify and propose improvement opportunities to find better, faster, and simpler ways to implement the customer training program. Support Training Department improvement initiatives
Support and conduct benchmarking and industry outreach activities to remain current on developments in adult learning, instructional methodologies, and new training technologies
Collaborate with the Manager, Customer Training to identify new potential external customers. Engage with clients and stakeholders to grow our customer base and continually increase customer training revenue
Partner with LiftOne Sales staff to support new truck and aftermarket sales as a pipeline for new customer training clients
Analyze industry and regulatory changes for training needs. Develop and revise training materials to support regulatory changes. Partner with customers to provide current and up-to-date knowledge and skills to clients
Support LiftOne Technical Training, as needed
Other duties as assigned
Qualification
Required
Three years of lift truck operator experience, including forklifts and mobile elevated work platforms (i.e., boom lifts, scissors lifts)
Must have the ability to teach and convey technical information in a manner that promotes learning
Preferred
Five years of lift truck operator experience
Three years of experience developing and teaching technical training, preferably experience teaching lift truck operator training
Associate degree in a technical field
OSHA 10 or OSHA 30 certification
Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint)
Ability to learn and use industry specific computer programs
Ability to travel 50% or more to facilities across the United States
Benefits
Great benefits
Competitive salaries
Opportunities for advancement
Company
LiftOne
LiftOne provides material handling and warehouse solutions to businesses.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Liane Fisher
USED EQUIPMENT COOR
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