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American Trim · 21 hours ago

Network Engineer & Technical Support Manager

Sidney, OH

Full-time

Onsite

Mid Level

4+ years exp

American Trim is seeking a Network Engineer & Technical Support Manager to design and deploy their network infrastructure while ensuring reliable operation and planning for future capacity. The role includes supervising IT Customer Service staff, managing vendor relationships, and providing support services and training for users.

Automotive

Responsibilities

Design and deploy the company’s network infrastructure, including wired and wireless systems and the hardware and software that support them. Monitor performance to ensure reliable operation, adjust configurations as needed, and plan for future capacity

Design and deploy new servers and applications, and implement enhancements to existing operating systems, applications, and software; evaluate system effectiveness and efficiency; develop strategies to improve, simplify, and better leverage those systems

Create and maintain documentation for system configurations, network and application mapping, operational processes, and service records to support consistency and knowledge transfer

Design system backup procedures and recovery processes that support disaster recovery and business continuity strategies; participate in testing and readiness reviews

Participate in the operation and continuous improvement of network security solutions and controls

Interact and negotiate with vendors, outsourcers, and contractors to secure IT systems‑related products and services; manage relationships to ensure value and reliability

Provide support services and training for users, including cross‑training of IT staff to strengthen coverage, capability, and escalation handling

Supervise the Information Technology Customer Service staff by setting objectives, measuring competencies, and providing mentoring and development opportunities, fostering a responsive, customer‑focused culture

Ensure effective IT Customer Service systems are in place and that user requests are addressed in a timely and professional manner; own high‑priority escalations when needed

Maintains professional and technical knowledge by attending workshops, reviewing professional publications, establishing a personal network, and participating in professional societies

Perform other job-related duties as assigned

Directly supervises up to four (4) employees in IT Customer Service, including contract staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Qualification

Fortinet SolutionsUbiquiti UnifiHewlett Packard / ArubaMicrosoft & Linux OSOffice 365Network hardware knowledgeEffective communicationLeadership skillsTime managementAdaptabilityCreativity

Required

Associate degree in related discipline and four (4) years of related experience and/or training; or equivalent combination of education and experience

Working knowledge with Fortinet Solutions, Office 365, Ubiquiti Unifi & Hewlett Packard / Aruba network equipment & OS, Microsoft & Linux OS

Microsoft desktop OS (all current versions from past 7 years) and above

Technical knowledge of current network hardware, protocols, and Internet standards

Communicate effectively with all levels of the organization; uses a variety of communication methods and tools

Leads, develops, coordinates and implements plans and projects; Communicates changes and progress effectively

Prioritizes and plans work activities; uses time efficiently; develops realistic action plans

Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events

Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in an effective manner