JumpCloud · 23 hours ago
Enterprise Account Manager - United States
New York, NY
Full-time
Hybrid
Senior Level
$200K/yr - $250K/yr
5+ years expJumpCloud is a company that delivers a unified open directory platform for managing identities, devices, and access. They are seeking a seasoned Enterprise Account Manager to manage and grow strategic North American enterprise customers, focusing on retention and expansion through deep account engagement and strategic value mapping.
Cloud Data ServicesCloud ManagementDevOpsInformation TechnologySecurity
Responsibilities
Your primary mission is to protect and grow a significant Book of Business
You will drive deep account engagement through Executive Business Reviews (EBRs), roadmap discussions, and strategic value mapping
By analyzing customer health and usage data, you will proactively identify risks and uncover opportunities for cross-selling and significant expansion
You will lead the account strategy, aligning Customer Success, Marketing, and Leadership to ensure your customers achieve their outcomes
You will also own the commercial integrity of the account, maintaining accurate forecasts for Net ARR and renewal rates
Qualification
Required
5+ years of experience in enterprise SaaS account management or customer growth roles
Proven track record managing a large book of business ($10M+ ARR) and consistently exceeding growth and retention targets
Experience managing both direct and partner-led enterprise accounts
Strong command of value-based and solution selling methodologies (e.g., Challenger, MEDDIC, SPIN)
Executive presence and ability to influence C-level stakeholders and decision makers
Highly proficient in CRM and forecasting tools (e.g., Salesforce, Clari)
Strong organizational skills and a strategic mindset for multi-threaded customer engagement
Consistent Experience: A stable career history demonstrating tenure and progression within Enterprise SaaS organizations. We are looking for builders, not just passers-through
Proven Track Record: A documented history of consistent over-performance against quota (renewals and expansion). You can point to specific wins and long-term customer growth you orchestrated
Education: Bachelor's degree required; MBA is highly preferred
Travel: Willingness and ability to travel up to 25% for onsite customer engagement, QBRs, and industry events
Methodology: Deep familiarity with complex sales methodologies (Challenger, MEDDIC, SPIN)
Preferred
MBA is highly preferred
Benefits
Comprehensive benefits package
Several medical plans to choose from including a high deductible HSA plan with employer contribution
Two dental plans
Vision insurance
Flexible spending account (FSA)
Employee assistance program (EAP)
Short- and long-term disability
Life insurance
401k savings plan with match
Flexible paid time off policy
Company
JumpCloud
JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere.
501-1000 employees
H1B Sponsorship
JumpCloud has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (3)
2022 (10)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$416.82MKey Investors
Sapphire VenturesBlackRock Innovation CapitalComerica Incorporated
2021-10-19Series F· $66M
2021-09-13Series F· $159M
2021-01-12Series E· $25M
Leadership Team
Rajat Bhargava
CEO
Gregory Keller
CTO and Co-Founder
Recent News
2025-12-19
2025-12-16
2025-12-05
Company data provided by crunchbase