Chromatic · 1 month ago
Customer Success Manager II - Enterprise
United States
Full-time
Remote
Mid, Senior Level
$130K/yr - $160K/yr
4+ years expChromatic is dedicated to improving the UX of the internet by providing tools for frontend teams to develop and test UIs. The Customer Success Manager II will guide Enterprise customers through their journey, serving as a strategic advisor and managing a high-value book of business while collaborating with cross-functional teams to ensure customer success.
Computer Software
Responsibilities
Own a high-value Enterprise book of business; build and maintain executive-level relationships across Engineering, Product, Design, and Procurement
Serve as a strategic advisor on Chromatic and Storybook, guiding customers through scalable adoption, best practices, and organizational rollout
Lead complex renewal cycles, develop proactive retention strategies, and consistently achieve or exceed gross retention targets for Enterprise accounts
Identify, develop, and close expansion opportunities, partnering with Sales or leading expansion motions directly, depending on account structure
Conduct tailored business reviews and value assessments with senior stakeholders to drive alignment, reinforce ROI, and surface new opportunities
Partner closely with Solutions Engineering, Sales, Product, and Engineering to ensure a unified, high-quality customer experience
Act as a senior voice of the customer, bringing structured, actionable feedback that influences Chromatic’s product roadmap and long-term strategy
Contribute to building scalable CS processes, playbooks, and best practices as Chromatic grows
Analyze customer usage, product engagement, and business outcomes to inform account strategy and identify risks or opportunities
Create account plans for top Enterprise customers, tracking objectives, adoption milestones, and expansion pathways
Maintain clear and reliable documentation of account activity, insights, and stakeholder relationships to support seamless cross-functional visibility
Keep customers informed of product updates, enhancements, and relevant launches, ensuring proactive communication
Qualification
Required
4 - 6+ years of direct customer management experience in Customer Success, Account Management, or a related role within a SaaS technology company
You have demonstrated success managing large, complex Enterprise accounts, including onboarding, renewals, multi-product or multi-team expansions, and C-level engagement
You have a strong executive-presence, communication, and relationship-building skills, with the ability to advise senior engineering and product leaders
You have strong foundational data analysis skills. You're able to interpret customer usage patterns and business metrics to drive decision-making
You are highly organized and able to manage competing priorities across multiple accounts with exceptional follow-through
You are curious, resourceful, and proactive; you're comfortable wearing many hats in a fast-moving startup environment
You have experience in are enthusiastic about developer tools and modern frontend engineering workflows
Preferred
Experience working at a developer tools company
Familiarity with frontend development workflows (e.g., pull requests, component libraries, CI/CD)
Experience with Vitally, HubSpot, or similar tools
Experience working remotely in a start-up or small company environment
Benefits
Equity
Company
Chromatic
Web UIs are more complex than ever. Chromatic simplifies UI testing, maintenance, and collaboration. We build Storybook and Chromatic.
11-50 employees
Funding
Current Stage
Early StageRecent News
24-7 Press Release Newswire
2025-04-29
Company data provided by crunchbase