Belatrix Software · 3 weeks ago
Client Service Coordinator
Brandon, FL
Full-time
Onsite
Entry Level
2+ years expBelatrix Software is the nation's largest provider of specialty return-to-work services and transitional employment programs. The Client Service Coordinator will be the primary point of contact for clients during the life of the claim, offering exceptional customer service and proactively solving problems to enhance client experiences.
Software
Responsibilities
Collaborates with clients on a claim-by-claim basis to build rapport, identify barriers, create unique solutions, and effectively strategize the best way to move forward
Leverage Worker’s Compensation and Transition2Work program knowledge to strengthen and maintain a direct working relationship with all stakeholders
Partners directly with other members of the service and sales departments to serve as a conduit for streamlined and detailed communication to the clients
Ensures compliance with Jurisdictional guidelines and Client Preferences on the claim
Discusses concerns or issues regarding the claim with proposed solutions directly with the client when necessary
Uses previous experience and expertise to anticipate client needs and proactively provide answers to the unasked questions leading to exceptional client experiences
Have the foresight to see a breakdown in process and correct it before it negatively impacts the client experience and livelihood of the injured worker
Aligns all written and verbal communication with company Core Values for both internal and external connections
Collaborates with Team Leads on escalated issues or concerns to ensure the matter is handled effectively and timely
Maintain detailed and accurate records of assigned files in CRM
Manage a predetermined caseload of claims at any one time
Other duties as assigned
Qualification
Required
Strong written and verbal communication
Must pay attention to detail
Must be able to multitask, prioritize and meet deadlines with short notice
Accountable and punctual
Flexible and adaptable to change
Strong phone and computer skills including proficiency in Microsoft Outlook and Word
Problem solving and critical thinking skills
Ability to successfully collaborate with others and work as a team player
Self-motivated individual and entrepreneurial
Display professionalism with co-workers and external parties
Build and maintain professional relationships
The ability to work and comply with all EEOC rules collaboratively, respectfully and to accept constructive criticism from management with dignity and respect
Successfully pass background check
Bachelor's degree in Business, Communications, or related field, or relevant experience in lieu of education
2 years providing exceptional customer service
Preferred
Knowledge of the workers' compensation industry
Benefits
Positive Company Culture: A supportive environment that prioritizes wellness inside and outside of work
Work-Life Balance: Monday–Friday schedule—no weekends! Plus, enjoy paid holidays!
Generous Paid Time Off: Including PTO to recharge and refresh
Volunteer Time Off: Give back with 16 hours of paid volunteer time per year
401(k) with Company Match: Plan confidently for the future with immediate 100% vesting on employer-matched contributions
Comprehensive Benefits: Medical, dental, vision, short-term disability, pet insurance, and more
In-Line Tier Promotions: Achieve milestones and move up through clearly defined performance tiers—growth is built into your role!
Bilingual Stipend: Bilingual speakers are eligible for an added bonus to their pay!
Company
Belatrix Software
Our team is passionate about creating great software products! Belatrix is a division of Globant.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-08-12Acquired
Leadership Team
K
Karin Nauth-Shelley
VP, Global Marketing
Company data provided by crunchbase