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BlueGrace Logistics · 3 weeks ago

Bilingual Customer Service Associate

Houston, TX

Full-time

Onsite

New Grad, Entry Level

$50K/yr - $60K/yr

0+ years exp

BlueGrace Logistics is a company focused on providing effective logistics solutions. They are seeking a Bilingual Customer Service Associate to support their Managed Logistics customers by ensuring the smooth transportation of freight and addressing customer inquiries proactively.

Freight ServiceLogisticsSupply Chain Management

Hiring Manager

Jessica Dodson

Responsibilities

Serving inbound customer requests from designated high freight spend accounts

Communicating with carriers on behalf of the customers

Answering phones and responding to emails

Proactively tracking shipments and recommending solutions for delayed shipments

Identify the best transit solution based on the specific shipment requirements

Building strong relationships with customers

Develop and Maintain relationships with local terminals in efforts to reduce service failures

Scheduling pickups and delivery appointments

Active communication with Operations Manager regarding all potential services gaps or opportunities for process improvement

Following up on all unconfirmed or rejected pickup requests

Maintain detailed and organized documentation of all service failures

Qualification

Transportation ExperienceSupply Chain/LogisticsCRM System ExperienceTMS System ExperienceExcel ProficiencyCustomer Service SkillsWritten CommunicationVerbal CommunicationActive CommunicationProblem Solving

Required

Minimum of 6 months of Transportation Experience or degree in Supply Chain/Logistics

Superior Customer Service skills including the ability to recognize the needs of the customer and effectively address those needs through active communication

Excellent written and verbal communication

Ability to calculate percentages, formulas and use spatial reasoning

Proficient in Excel

Preferred

Experience working in a CRM and TMS system a perk

Company

BlueGrace Logistics

Glassdoor3.1

BlueGrace® helps businesses better understand and optimize their transportation programs by combining smarter analytics with advanced technology, committed service and innovative freight programs.

Founded in 2009

Riverview, Florida, USA

501-1000 employees