Brown & Brown ยท 2 days ago
Employee Benefits Account Manager
Tallahassee, FL
Full-time
Onsite
Senior Level
5+ years expBrown & Brown is seeking an Employee Benefits Account Manager to join their growing team. The role involves managing complex customer relationships, ensuring customer satisfaction, and supporting new business opportunities while contributing to team development and account growth.
Insurance
Responsibilities
Responsible for the day-to-day account management of an assigned book of business, including various types of funding arrangements, managing resolution of customer issues, and escalating employee enrollment and claims issues
Assist with team development by establishing and maintaining advanced skill set and knowledge to act as a resource
Build courteous and successful relationships with customers, prospective decision-makers, vendors, and carriers to improve customer retention
Assist marketing team with the renewal process for dedicated book of business, including identifying gaps in coverage and consulting leadership or producer to advise customers
Review renewal, new business, and insurance operations compliance documents in the agency management database
Review marketing presentations and required materials for customers
Lead the implementation process for any customers that choose to transition carriers, implement new coverages, and/or implement plan design or funding changes
Provide ongoing educational resources, tools, guidance, and updates to customers regarding employee benefits topics, as needed
Assist in the review of internal compliance and customer disclosure requirements
Assist with growing the assigned book of business through account rounding and referrals, along with supporting marketing and sales teams as needed
Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology including professional development and continuing education required for valid licensing
Promote teamwork, support, knowledge-sharing and a positive attitude in the department and office with a commitment to achieve or exceed internal and external performance standards
Qualification
Required
Responsible for the day-to-day account management of an assigned book of business, including various types of funding arrangements, managing resolution of customer issues, and escalating employee enrollment and claims issues
Assist with team development by establishing and maintaining advanced skill set and knowledge to act as a resource
Build courteous and successful relationships with customers, prospective decision-makers, vendors, and carriers to improve customer retention
Assist marketing team with the renewal process for dedicated book of business, including identifying gaps in coverage and consulting leadership or producer to advise customers
Review renewal, new business, and insurance operations compliance documents in the agency management database
Review marketing presentations and required materials for customers
Lead the implementation process for any customers that choose to transition carriers, implement new coverages, and/or implement plan design or funding changes
Provide ongoing educational resources, tools, guidance, and updates to customers regarding employee benefits topics, as needed
Assist in the review of internal compliance and customer disclosure requirements
Assist with growing the assigned book of business through account rounding and referrals, along with supporting marketing and sales teams as needed
Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology including professional development and continuing education required for valid licensing
Promote teamwork, support, knowledge-sharing and a positive attitude in the department and office with a commitment to achieve or exceed internal and external performance standards
Resident Health & Life (Including Annuities & Variable Contracts (2-15)
Proficient with MS Office Suite
Strong technical knowledge of coverage in all employee benefits insurance coverage
5+ years industry experience
Preferred
4-year college degree
Benefits
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Company
Brown & Brown
Brown & Brown delivers risk management solutions to help protect and preserve what our customers value most.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joel Eubank
COO/CFO Dealer Services
Kadir Edghill , CPA, MBA
CFO - Arrowhead Programs Division
Recent News
2025-10-07
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