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Calero · 1 month ago

Customer Account Executive

Detroit Metro

Full-time

Onsite

Mid, Senior Level

$75K/yr - $150K/yr

3+ years exp

Calero is a company focused on strategic revenue growth and customer success. The Customer Account Executive role is responsible for managing and expanding a portfolio of clients, ensuring they derive value from Calero’s Expense Management solutions, while driving renewals and customer advocacy.

Information TechnologySoftwareTelecommunications

Responsibilities

Own renewals and lead commercial strategy across assigned accounts to drive best-in-class retention

Identify, qualify, and drive expansion opportunities across Calero’s product portfolio

Deliver Net Revenue Retention (NRR) >100% across your book of business

Develop customized Success Plans linked to customer’s strategic business objectives

Conduct regular Strategic Business Reviews (SBRs)

Cultivate executive-level relationships (CIO, CFO, IT Finance, Procurement, Vendor Management, Mobility leaders)

Build advocates who participate in case studies, references, advisory councils, and peer-to-peer programs

Serve as the internal voice of the customer to Product, Engineering, Support, and Operations

Identify "red flags” and proactively work with Operations on recovery plans

Partner with Operations to ensure SLAs, accuracy, and quality are consistently achieved

Maintain CRM/CSM updates in Salesforce, and internal reporting structures

Provide accurate forecasts for renewals and expansion pipeline

Contribute to Customer Success playbooks, adoption programs, and scalable best practices

Qualification

Customer SuccessAccount ManagementB2B SaaSTelecom Expense ManagementAnalytical MindsetExecutive PresenceStrategic ConversationsComplex Customer Environments

Required

3–7+ years in Customer Success, Account Management, or Growth roles in B2B SaaS, IT management, or managed services

Industry experience in Telecom Expense Management, Mobility, SaaS Management, Cloud FinOps, ITFM, Procurement, or related enterprise disciplines

Strong understanding of enterprise environments including telecom lifecycle management, mobile fleets, carrier billing, SaaS licensing, cloud optimization, or finance/IT operations

Demonstrated ability to drive renewals, reduce churn, and grow existing accounts

Strong executive presence and ability to lead strategic conversations with IT, Finance, and Procurement leaders

Analytical mindset with experience leveraging dashboards, consumption data, optimization reports, and KPIs to influence customer decision-making

Experience navigating complex, matrixed customer environments with multiple stakeholders