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Arizona Humane Society · 4 weeks ago

Bilingual Client Service Representative

Phoenix, AZ

Full-time

Onsite

Entry Level

1+ years exp

The Arizona Humane Society is a non-profit veterinary clinic dedicated to providing excellent customer service for people and their pets. The Bilingual Client Service Representative will be the first point of contact for clinic clients, responsible for managing high-volume calls, scheduling appointments, and ensuring a positive experience for pet owners.

Homeless ShelterPetVeterinary

H1B Sponsor Likely

Responsibilities

Greeting all customers with a friendly smile, maintaining first and last impressions in the lobby, and managing high-volume calls and appointment scheduling

Answering high-volume medical and scheduling calls in a timely and courteous manner, while also servicing in-person customers

Maintaining accurate scheduling based on veterinarian schedules and available resources

Responding and appropriately handling emergency situations in a calm, professional and effective manner

Creating service estimates

Ensuring confirmation of next day's appointments

Maintaining online pharmacy order requests in a timely manner

Properly discharging hospitalized patients when assistants or technicians cannot perform discharges

Providing client with necessary post-operative or post-hospitalization instructions (both oral and written) and providing the client with all necessary medications

Qualification

Customer serviceBilingual EnglishBilingual SpanishClerical skillsMicrosoft OfficeVeterinary experiencePhone etiquetteInterpersonal skills

Required

High school diploma OR GED

One year experience in a customer service OR receptionist position. Experience in the veterinary field a plus

Ability to speak fluently and write in English and Spanish

Requires above average clerical skills, including legible handwriting, spelling and grammar as well as strong interpersonal and customer service skills

Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Windows Explorer; able to learn other software programs as necessary

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute, ratio and percent

Responsible for front office first impressions and building relationships with the clients

Answers high-volume medical and scheduling calls in a timely and courteous manner, while also servicing in-person customers

Maintains accurate scheduling based on veterinarian schedules and available resources

Responds and appropriately handles emergency situations in a calm, professional and effective manner

Creates service estimates

Ensures confirmation of next day's appointments

Maintains online pharmacy order requests in a timely manner

Properly discharges hospitalized patients when assistants or technicians cannot perform discharges. Provides client with necessary post-operative or post-hospitalization instructions (both oral and written) and provides the client with all necessary medications

Benefits

Competitive salary

Generous PTO program

Up to 8 paid holidays per year

401(k) with employer contribution

Medical, Dental and Vision Plans

Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!

Discounts on veterinary services and other pet perks!

Company

Arizona Humane Society

Arizona Humane Society saves the most vulnerable animals and enriches the lives of pets and people.

Founded in 1957

Phoenix, Arizona, USA

201-500 employees

https://www.azhumane.org/

H1B Sponsorship

Arizona Humane Society has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2023 (1)