Transaction Network Services (TNS) · 1 month ago
Voice Product Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expTransaction Network Services (TNS) is a company focused on delivering exceptional customer value and long-term profitability. They are seeking a Voice Product Manager to manage the full lifecycle of products and services, drive strategy, and enhance the customer experience through innovative solutions.
PaymentsTelecommunicationsTransaction Processing
Responsibilities
Deliver business value to drive sales, improve efficiency, and improve customer satisfaction
Be the leader in delivering value, strategic vision and product roadmaps for your designated products and services
Support business reviews and have the ability to present across all levels of the organization
Drive the product lifecycle from market development to market decline
Create product / business plans to determine product and service feasibility
Partner with functional and technical leaders to identify and plan capabilities necessary to meet short and long-term business needs
Develops and executes strategic plans in support of key objectives derived from the Balanced Scorecard
Drives business growth by applying domain expertise to provide thought leadership and translate vision into action
Evaluates research and market analysis, meets with third party vendors, and maintains knowledge of industry innovations and technology platforms to inform the strategy for the product
Knowing your customers by having ongoing discussions, both face to face and team meetings, and documenting these discussions for strategic review
Understands financial and business impact of proposed product updates and activities within portfolio, prioritizes updates to support the roadmap
Drives product development by reviewing performance and directing work efforts of solution architects, development, and operations to ensure products are aligned with product vision
Identifies goals, metrics, and appropriate analytics to measure the performance of the product and its individual features, and continually makes recommendations and refinements to the product based on learnings
Resolve issues within or across product teams that may impair teams form delivery of a quality product in order to meet strategic, financial, and technical goals
Drives operational excellence to create internal customer satisfaction and meet product metrics while prioritizing customer needs
Works across legal teams to develop, review and execute customer and third party partner contracts
When necessary, create Non-Disclosure Agreements based on specific needs
Accepting constructive feedback from other team members
Actively listen to problem discussions and propose various solutions
Work as a member of project team and make the necessary contributions for the role
Being on time, participating and showing a willingness to help other team members
Partner with various Communication Division members to create products and services
Ability to articulate complex issues both in written form and orally
Ability to comprehend customer requirements and take these requirements to create an appropriate product plan
Have excellent follow-through, we honor our commitments
Think outside the box to develop new products and services
Qualification
Required
15+ years in the Communications industry, or other relevant industry experience
Excellent written and communication skills
Strong verbal communication skills and written presentation skills
Strong experience with MS Office Suite (word, power point, excel & Visio)
Preferred
Proficient in developing and maintaining product and service lifecycles
Proficient in defining, communicating, and driving value propositions, success metrics, and outcomes
Proficient in utilizing deep market and industry knowledge to achieve strategic objectives
Proficient in selecting and leading strategic vendor relationships or acting as the primary point of contact for strategic partnerships
Mentor other less senior Product Managers
Ability to articulate, verbally or with presentations, network architectures and requirements that relates to the solution at hand
BS degree in Telecom or Business, MBA Preferred
More than 10 years' experience in Product Management domain
Strong background in Mobile and Fixed telecom networks
Background in SS7 & SIP call flows and interworking of the PSTN
Well versed in the STIR-SHAKEN ecosystem
Understanding telecom infrastructure and design
Understand Local Exchange Routing Guide
Experience working UCaaS and VoIP Platforms
Mobile and Desktop Soft Clients
Call Recorder network functionality
Collaboration Integration (TEAMS, ZOOM, Webex, etc.)
Contact Center Solution Sets
Work with Tier 1 to Tier 4 Service Providers
Benefits
Medical and dental coverage
Life insurance
Paid holidays and vacations
401K plan with company match
Company
Transaction Network Services (TNS)
Transaction Network Services (TNS) is a global provider of data communications and interoperability solutions.
1001-5000 employees
H1B Sponsorship
Transaction Network Services (TNS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (12)
2022 (5)
2021 (5)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-04-14Acquired
2004-03-16IPO
Leadership Team
Mike Keegan
Chief Executive Officer
Dennis Randolph
Chief Financial Officer
Recent News
2026-01-16
2025-12-02
Company data provided by crunchbase