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Early Warning® · 3 weeks ago

Sr. Program Operations Manager - Chief Technology Risk Office

New York City

Full-time

Hybrid

Senior Level, Lead/Staff

$154K/yr - $193K/yr

12+ years exp

Early Warning Services is a trusted name in payments, having powered and protected the U.S. financial system for over thirty years. The Sr. Program Operations Manager will manage a comprehensive organizational program supporting IT & InfoSec Risk management activities, ensuring alignment with the company’s risk management leadership and operational objectives.

Financial ServicesFraud DetectionPaymentsRisk Management

No H1B

Responsibilities

Leads and manages the design, development, delivery and evaluation of learning events, programs, policies, and strategies in support of a high performing 2LOD IT & InfoSec Risk organization

Exercise substantial independent judgment, administrative authority and discretion in areas such as needs assessment, consultation, leadership development, program design, resource allocation, and evaluation of outcomes to ensure best practices are incorporated and 2LOD IT & InfoSec Risk objectives are achieved

Manage the 2LOD IT & InfoSec Risk functions through cross-functional coordination with Enterprise Risk Management, Operational Risk Management, and the business in support of the company’s Three Lines of Defense (3LOD) program

Advise on the development and implementation of workforce plans, policies, standards, and guidance for training and management of personnel working on 2LOD IT & InfoSec Risk related operations, missions, and objectives of Early Warning

Regularly interact with senior management or executive levels on matters concerning 2LOD IT & InfoSec Risk functional areas, divisions, and/or customers

Manages internal/external 2LOD IT & InfoSec Risk related compliance engagements and provides formal support for measuring the effectiveness of Early Warning’s Governance, Risk Management & Compliance Frameworks. This includes evaluating overall information security and technology risk and maintaining an active view on the actual, mitigated, and residual risks in the global Early Warning technology environment

Document and maintain the Security business continuity and disaster recovery plans/tests, in accordance with the Company’s Business Continuity requirements

Define, create, and manage strategies for the design, implementation and evaluation of programs that facilitate the professional development, leadership, and continuous learning for all 2LOD IT&InfoSec Risk employees

Performs needed assessments and reviews organization resources to ensure resources exist or are developed to support company 2LOD IT & InfoSec Risk needs based upon projected competencies, organizational changes, and other external factors, as well as the near and long-term goals of Early Warning

Develop and document relevant metrics to analyze and evaluate the effectiveness of 2LOD IT & InfoSec Risk programs and services, ensuring their relevancy to the overall mission of Early Warning as well as short- and long-term strategic planning initiatives

In collaboration with 2LOD IT&InfoSec Risk related areas, facilitates a comprehensive onboarding and Employee First Year Experience program for staff focused on the retention, engagement, and success of new employees, including tracking completion of new hire and annual Security Awareness training

Develops and delivers comprehensive training programs and learning events to meet the professional development and continuing education needs focused on supervisory, management and leadership development for all 2LOD IT & InfoSec Risk employees, while developing and communicating clear training goals and measures of success against these objectives, focused on the goal of identifying and retaining key personnel

Utilizes organizational development theory, best practices, and approaches (ADDIE model, etc.) to develop and implement effective, comprehensive programs and learning opportunities

Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data

Qualification

Program ManagementInformation SecurityRisk Management FrameworksCybersecurity KnowledgeAgile MethodologiesLeadership DevelopmentProject ManagementAnalytical SkillsTraining DevelopmentStakeholder ManagementCompliance KnowledgeOrganizational DevelopmentMetrics DevelopmentOnboarding ProgramsResource AllocationTraining ProgramsEmployee EngagementCollaboration SkillsCommunication SkillsProblem-Solving SkillsFlexibilityPresentation SkillsContinuous Learning

Required

Education and/ or experience typically obtained through completion of a BS degree in Computer Science, Information Security or related field

A minimum of 12 years of experience in program management within Technology, Information security, or Risk environments

Possess familiarity with risk management frameworks, risk assessment activities, and risk mitigation strategies

Demonstrated expertise in program and project management and understanding of orchestration and learning models such as Waterfall, Agile, and ADDIE

Must possess a strong information security and technical background and comprehensive understanding of cybersecurity threats, data privacy regulations, and emerging technologies

Strong collaboration, communication, and people leadership skills in business and technical environments, including presentation experience

Strong ability to influence and lead diverse groups to achieve desired results

Ability to translate complex technical jargon into business language that can be easily consumed by all key stakeholders

Ability to handle multiple complex projects, to work independently, have excellent follow-up, and meet tight deadlines for deliverables

Possess excellent analytical and problem-solving abilities and be able to deal effectively with ambiguity and constant change

Ability to be flexible and work in grey space

Background and drug screen

Preferred

Past or current certifications relevant to the role such as PMP, CPM, SCRUM, CISA, CRISC etc…

Benefits

Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

12 weeks of Paid Parental Leave

Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.