Aven · 1 month ago
Consumer Credit Collections and Recoveries
Aven is seeking a Collections & Recoveries Operations Manager to lead the strategy and execution for delinquent account collections and post-default recoveries. The role involves managing a team of collections associates and external foreclosure attorneys, ensuring collection effectiveness and regulatory compliance while driving performance on roll rates and recoveries.
AppsFinanceFinancial Services
Responsibilities
Direct and coach collections associates to maximize borrower contact, repayment plans, and settlement outcomes
Manage relationships with external foreclosure attorneys, ensuring timely, compliant, and effective collections or recovery actions on charged-off loans
Monitor portfolio performance, set recovery targets, and implement strategies to improve liquidation timelines and net recoveries
Ensure strict adherence to consumer protection, debt collection, and foreclosure laws, including federal, state, and investor/agency requirements
Collaborate with Risk, Compliance, and Servicing partners to strengthen controls, mitigate litigation/reputational risk, and refine collections strategy
Build transparent reporting and insights to senior leadership on DQ metrics, trends, and operational needs
Optimize workflows, vendor oversight, and technology tools to improve efficiency and borrower outcomes
Qualification
Required
7+ years' experience in mortgage servicing, collections, or recoveries, with at least 3 years in a unit manager role
Strong knowledge of foreclosure processes, debt collection regulations, and HELOC servicing
Proven success managing offshore teams and external vendors/attorneys
Analytical and process-driven, with the ability to translate portfolio insights into action
Excellent communication, negotiation, and stakeholder management skills
Company
Aven
Aven's mission is to provide the lowest cost, most convenient, and most transparent access to capital.
H1B Sponsorship
Aven has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$252MKey Investors
Khosla Ventures
2025-09-09Series E· $110M
2024-07-17Series D· $142M
2022-09-01Series C
Recent News
alleywatch.com
2025-10-03
2025-09-13
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