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Island Hospitality Management · 1 month ago

Director of Operations

Austin, TX

Full-time

Onsite

Director/Executive

Island Hospitality Management is focused on employee development and hospitality excellence. As the Director of Operations, you will supervise the Housekeeping and Front Desk Departments, ensuring guest satisfaction and product quality standards are met or exceeded.

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Responsibilities

Ensure that departments achieve or exceed guest's service expectations

Prepare team member schedules in accordance with budgets and business forecasts

Ensure hotel staff is training in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed

Recommend local attractions and restaurants for guests to visit

Inform guests of all hotel services and amenities

Assist check-in/check-out procedures, telephone procedures, hotel amenities, and computer systems

Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions

Work with other departments to ensure operations are running smoothly in tandem with one another

Monitor daily bookings to coordinate with the front desk team and guests when the hotel is oversold on specific room types

Qualification

Hotel POSPMS SystemsMultitaskingGuest serviceProblem-solvingTeam playerTime management

Required

Ensure that departments achieve or exceed guest's service expectations

Prepare team member schedules in accordance with budgets and business forecasts

Ensure hotel staff is training in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed

Recommend local attractions and restaurants for guests to visit

Inform guests of all hotel services and amenities

Assist check-in/check-out procedures, telephone procedures, hotel amenities, and computer systems

Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions

Work with other departments to ensure operations are running smoothly in tandem with one another

Monitor daily bookings to coordinate with the front desk team and guests when the hotel is oversold on specific room types

Ability to operate hotel POS and PMS Systems

Ability to multitask, prioritize and manage time

Highly motivated team player with strong initiative and desire for achievement

Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary

Ability to work well in stressful situations

Readily available and approachable for all guests while providing excellent guest service

Preferred

Valid Driver's License

Benefits

Healthcare including Medical, Dental, and Vision Insurance

HSA & FSA plans available!

Dependent care FSA

Identity Theft Protection Insurance Commuter benefits including transit & parking

Pet Insurance

PTO and Payroll Incentives for Annual Wellness Exams

Employee Assistance Program

Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services

Paid Sick and Vacation Time

Family Leave

401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Incentive based bonus program

Free room nights at our hotels and employee discounts within your hotel brand

Discounts for friends and family within your hotel brand

Team Member recognition and bonus

Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work

Career Growth through our in-house training program with a path personalized to your desired goals

Referral bonus program to ANY of our locations

Company

Island Hospitality Management

Island Hospitality Management is a nationally recognized hotel and outdoor hospitality management company with a proven track record in managing upscale extended stay, select service, and full-service hotels across major brands such as Marriott, Hilton, Hyatt, Starwood, and IHG.

Founded in 1986