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NIH Federal Credit Union · 3 weeks ago

Consumer Lending Processor

Rockville, MD

Full-time

Hybrid

Entry, Mid Level

$26.93/hr - $33.67/hr

2+ years exp

NIH Federal Credit Union is dedicated to enhancing the member experience and is looking for a Consumer Lending Processor to join their team. The role involves managing the consumer loan application pipeline, ensuring timely closing and funding, and providing member consultations to cross-sell products and services.

BankingCredit CardsFinanceFinancial Services

Responsibilities

The Consumer lending processor is responsible for contacting members promptly to advise of the loan status and discuss loan options, rates, terms, collateral, and other requirements

Review approved applications assigned and verify the information for accuracy

Request supporting documents needed from applicants, review and analyze the information for accuracy, address any discrepancies, and update the system, as needed

Request supporting documents needed from applicants, review approved applications assigned and analyze the information for accuracy, address any discrepancies, and update the system, as needed

Validate information by preforming identity and cross check information for any irregularities

Collaborate with Underwriters, Consumer Loan Advisors, front line credit union staff and Management to resolve any member concerns and to provide the best possible member experience, during the loan process

Explain ancillary products and benefits to members and cross-sell other applicable credit union products and services

Prepare the closing documents and work with members to ensure accurate understanding of the final loan terms and prompt execution of the loan documents

Ensure that all loan documentation is complete before booking a loan application

Ensure all loan documents are scanned to imaging system. This includes documents given to the member (loan documents, disclosures, etc.), documents received from the member/dealership and internal documents (check copy, receipts, checklist, etc.)

Book consumer loan applications and ensure that the loan approval terms match the loan documents and the funded loan

Update promptly any member interactions/contacts within the lending system to ensure accuracy and understanding for others reviewing the application, and for tracking purposes

Consistently meet or exceed the set individual and department goals for funding and pull-through

Maintain and demonstrate an understanding of the products and services offered by NIHFCU and participate in Credit Union provided training sessions. Utilize sales and service training to identify cross-sell opportunities to enhance the member relationship with the Credit Union

Maintain thorough knowledge of NIHFCU’s lending programs, guidelines, procedures and regulatory requirements

Qualification

Consumer lending experienceMeridianLink ConsumerKeystone experienceCross-sellingVerbal communicationWritten communicationInterpersonal skillsTeam collaboration

Required

Minimum of a High School Diploma or Equivalent

Minimum of two years experience in consumer lending production environment

Experience with cross-sell and outbound calling with a financial institution

Excellent verbal, written and interpersonal skills

Ability to work as a team player in a collaborative environment

Ensure that work results and processes comply with relevant laws and with established NIHFCU policies, procedures, and practices, including, but not limited to, the Bank Secrecy Act (BSA)

Attend all required training or complete and pass all online required training courses as applicable