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Cornell University · 3 weeks ago

Financial Aid Counselor II

Ithaca (Main Campus)

Full-time

Hybrid

Entry, Mid Level

$72K/yr - $78K/yr

2+ years exp

Cornell University is a prestigious institution dedicated to providing access and opportunity for students through its Office of Financial Aid and Student Employment. The Financial Aid Counselor II will support students and families in navigating financial aid processes, provide personalized assistance, and manage a caseload of student files while collaborating with various university stakeholders.

BiotechnologyHigher EducationMedicalUniversities

Growth Opportunities

No H1B

Responsibilities

Utilizing specialized knowledge of core student service lifecycle concepts such as admissions, financial aid, registration and records, and student accounts to support students applying for and receiving financial aid

Providing clear, accurate, and personalized support to help students and families navigate complex aid application processes, policies, and timelines

Engaging frequently with students and their families via in-person and virtual appointments, phone, email, and other electronic communication channels

Providing focused and timely support as well as proactive outreach to ensure excellent student experiences

Discussing personalized aid offers, eligibility criteria, terms and conditions, adjustments, special or unusual circumstances, long-term financial success and student debt, Cornell payment options, how external resources (such as outside scholarships) are incorporated into aid offers, and address complex questions and concerns

Maintaining up-to-date knowledge/skills/training, including independently researching applicable policies, rules, and regulations, utilizing appropriate professional judgement, and supporting team-oriented goals

Evaluating aid application materials, assigning estimated cost of attendance budgets, performing accurate need analysis calculations, making aid eligibility determinations, packaging aid in compliance with all applicable rules and policies, and effectively managing an annual caseload of student files, including complex cases requiring additional expertise and experience

Qualification

Financial aid software knowledgeFederal aid regulationsCustomer service experienceCommunication skillsAttention to detailOrganizational skillsDiverse backgroundsProactive assignment managementSecond language proficiencyFluency in EnglishTeam collaborationCreative thinkingSelf-motivationWork under pressureContinuous learning