NYC Department of Health and Mental Hygiene · 1 month ago
Quality Control Manager
Manhattan, NY
Full-time
Onsite
Mid, Senior LevelThe NYC Department of Health and Mental Hygiene is seeking an experienced Quality Control Manager for the Division of Forensic Operations & Investigations. This role involves providing leadership and oversight of the Forensic Quality Control Unit and ensuring the efficient delivery of quality control initiatives supporting decedent investigations and case management.
Health Care
No H1B
Responsibilities
Provide direct oversight and operational leadership of the Forensic Quality Control Unit
Develop, implement, and maintain quality control and quality assurance programs supporting forensic operations and investigative functions
Conduct routine and ad hoc audits, inspections, and reviews of workflows, documentation, and practices to ensure accuracy, consistency, and adherence to established standards
Identify gaps, risks, and trends impacting quality; develop corrective action plans and monitor implementation and effectiveness in coordination with division leadership and the Agency Quality Assurance Director
Collaborate with division leadership and the Agency Quality Assurance Director to standardize processes and support continuous quality improvement initiatives
Monitor and assess compliance with applicable laws, regulations, policies, and accreditation standards relevant to medicolegal death investigation
Review case documentation, reports, and records for completeness, quality, and procedural compliance, and provide feedback as appropriate
Track, analyze, and report quality metrics, audit findings, and performance indicators to leadership
Support preparation for internal reviews, external audits, inspections, and accreditation assessments, including compiling documentation and responding to findings
Provide guidance and technical assistance to staff regarding quality standards, documentation practices, and corrective actions
Participate in incident reviews, root cause analyses, and after-action evaluations related to quality or compliance issues
Maintain detailed and organized records of quality control activities, findings, corrective actions, and resolutions
Assist with quality-related data reporting, dashboard development, and identification of system or technology enhancements that support accuracy and efficiency
Maintain functional proficiency in the Case Management System as it relates to quality review, auditing, and data validation
Monitor and ensure compliance with required annual reviews, competency assessments, and mandatory trainings across work units; identify deficiencies and coordinate corrective actions with leadership
Collaborate with training and leadership staff to identify quality-driven training needs and support development of targeted educational initiatives
Provide 24/7/365 availability to respond to urgent matters of the division and agency, including incidents and participation in the agency’s MESORT and disaster response and on-call schedule
Attend operational and quality-related meetings as a representative for quality control initiatives within the division
Other duties as assigned
Qualification
Required
A baccalaureate degree from an accredited college, with specialization in criminalistics, forensic science, chemistry, biology, physics, molecular genetics, genetics, biochemistry, molecular biology, entomology, anthropology, ecology or a closely related scientific or engineering field
Preferred
Demonstrated experience in quality control, quality assurance, auditing, or compliance within a forensic, medical examiner, investigative, laboratory, public safety, or other regulated government environment
Strong analytical, evaluative, and problem-solving skills, with the ability to assess complex workflows, identify risks, and develop improvement opportunities
Experience conducting audits, inspections, reviews, and corrective action planning, including monitoring outcomes and effectiveness
Knowledge of medicolegal death investigation workflows, standards, and accreditation requirements (e.g., NAME, OSAC) preferred
Excellent organizational and documentation skills, with strong attention to detail and accuracy
Ability to communicate audit findings, recommendations, and quality metrics clearly and professionally to leadership and operational staff
Proven ability to manage sensitive and confidential information with discretion and sound judgment
Proficiency with case management systems, databases, data analysis tools, and the MS 365 suite used in forensic or investigative environments
Ability to work collaboratively with multidisciplinary teams in a high-volume, mission-critical setting
Demonstrated ability to lead or coordinate quality initiatives, projects, or process improvements without duplicating division-level administrative or operational management functions
Training or experience in incident command systems, emergency response operations, or mass fatality management is highly desirable
Benefits
Public Service Loan Forgiveness
Company
NYC Department of Health and Mental Hygiene
NYC Department of Health and Mental Hygiene is a Hospital & Health Care company.
Founded in 1866
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jose Ortiz
Chief Technology Officer
Aaron Anderson
CFO/Deputy Commissioner
Recent News
Crain's New York Business
2025-07-24
Healthcare IT News
2025-03-25
Healthcare IT News
2025-03-01
Company data provided by crunchbase