Truist ยท 4 months ago
Merchant Services Relationship Manager Leader
Washington, DC
Full-time
Onsite
Senior Level, Lead/Staff
$115K/yr - $185K/yr
10+ years expTruist Bank is seeking a Merchant Services Relationship Manager Leader to manage the Merchant Services Relationship Managers within their regional footprint. The role focuses on building and executing strategies to achieve revenue growth, coaching team members, and fostering relationships across various business lines.
BankingFinanceFinancial Services
Responsibilities
Responsible for strategy for revenue growth and improving teammate and client experiences. Work with Head of Merchant Services RM/PM to create goals and assign to MSRM team as appropriate. Work with Regional President and Senior Leaders to outline growth hurdles and expectations. Provide guidance and partnership for Regional Leadership on outlining and tracking Merchant Services goals
Coach, mentor, and develop teammates to achieve growth and bring the Truist brand and culture to life. Responsible for clearly defining expectations for teammates to assist with their ongoing success. Attend relationship reviews with the team. Focus on growth of teammates to include 1 on 1 coaching, providing industry best practices- experiences and lead by example
Provide Coaching and leadership to level I and II teammates. Participate in team calls to assist with revenue generating ideas, regional communication for assigned coverage, coaching and mentoring specific group managers. Provide growth plans and coaching sessions that encompass a caring and trusting environment
Build strong relationship with leaders across all lines of businesses. Be present in leadership regional meetings and be the Merchant Services brand ambassador. Present ongoing data around regional team performance and where there is room for improvement, provide solutions to do so. Responsible for providing updates on Monday RP calls as scheduled. Attend Merchant Services Senior Leadership meetings to provide updates on revenue growth, and as expert on specific projects. Be a key member of the assigned areas Regional President Senior Leadership meetings
Analyze and execute opportunities to reduce risk and increase profitability across the Merchant Services portfolios. Attend biweekly leadership meetings. Develop and present mitigation options with Fraud team for review. Provide Merchant Services expertise from Client perspective
Provide industry expertise to promote card acceptance and keep merchant services top of mind for internal and external leaders. Be seen as the senior team lead and represent the Merchant Services Relationship Management team in Quarterly reviews in Region, RP Monday night calls as well as speaking at conferences and providing insight into the Merchant Services landscape. Have a detailed understanding of the Truist Merchant Services products, platforms and processes
Stay up to date on product enhancements and provide clear updates to your team and the Regions and Partners as appropriate
Qualification
Required
Undergraduate Degree in a Business disciple or equivalent education and related training
10+ years Merchant Services industry experience, preferably in sales or account management
5+ years leadership experience with sales or account management teams
Ability to present and communicate effectively and confidently
Proven experience working across departments, lines of business within large financial organizations
Keep a growth mind set to adapt and resolve escalating complex issues
Must be able to travel
Preferred
Industry certifications relating to Merchant Services
Master's Degree in Business
10+ years Merchant Services industry experience, preferably in sales or account management
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
10 days of vacation
10 sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (313)
2024 (247)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
2026-01-16
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-15
Company data provided by crunchbase