Bilingual Call Center Sales and Retention Representative (English/Spanish) - Hybrid jobs in United States
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AT&T · 3 weeks ago

Bilingual Call Center Sales and Retention Representative (English/Spanish) - Hybrid

positionMiami, Florida
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level

AT&T is a global leader in communications and technology, seeking a Bilingual Call Center Sales and Retention Representative. In this hybrid position, you will engage with customers, providing solutions and enhancing their service experience while achieving sales targets.

CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless
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H1B Sponsor Likelynote

Responsibilities

Handle customer interactions (calls, chats, emails) in a fast-paced environment
Identify upselling opportunities and close deals to reach your sales and commissions targets
Accurately resolve issues related to service, billing, payments, and collections
Explain bills and product features clearly
Troubleshoot basic problems and seek higher support if needed
Build customer confidence and loyalty by resolving issues
Support various customer inquiries, including technical issues
Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime
Paid training to set you up for success

Qualification

Bilingual (English/Spanish)Commissioned sales experienceCustomer focusAttention to detailsWork ethicAdaptabilityProblem-solving skills

Required

Fluent in English and Spanish
Ability to hold a conversation both in English and Spanish
Ability to report to the Miami, FL location 3-4 days weekly and work remotely 1-2 days weekly
Experience in handling customer interactions (calls, chats, emails) in a fast-paced environment
Ability to identify upselling opportunities and close deals to reach sales and commissions targets
Ability to accurately resolve issues related to service, billing, payments, and collections
Ability to explain bills and product features clearly
Ability to troubleshoot basic problems and seek higher support if needed
Ability to build customer confidence and loyalty by resolving issues
Ability to support various customer inquiries, including technical issues
Ability to work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime
Participation in paid training to set you up for success

Preferred

Commissioned sales experience
Unwavering Customer Focus
Strong Work Ethic
Adaptability
Problem-Solving Skills
Attention to Details

Benefits

Medical/Dental/Vision coverage
401(k) plan
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
Tuition reimbursement program
Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
Paid Parental Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs

Company

AT&T

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AT&T is a telecommunications company that provides wireless communications, internet and digital television services.
dateFounded in 1983
location
Dallas, Texas, USA
people-size10001+ employees
web-link
https://www.att.com/

H1B Sponsorship

AT&T has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (575)
2024 (586)
2023 (282)
2022 (450)
2021 (271)
2020 (162)

Funding

Current Stage
Public Company
Total Funding
$5.04B
Key Investors
National Telecommunications and Information Administration
2025-09-19Post Ipo Debt· $5B
2024-02-12Grant· $42.3M
2023-01-19Grant· $2.2M

Leadership Team

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Jeremy Legg
CTO
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Pascal Desroches
Senior Executive Vice President and Chief Financial Officer
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