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Penske Logistics · 3 weeks ago

Operations Coordinator (Collision Repair)

3940 Eastern Ave SE, Grand Rapids, MI, 49508, US

Full-time

Hybrid

New Grad, Entry Level

Penske Logistics is a leading logistics company, and they are seeking an Operations Coordinator for their collision repair centers. This entry-level role focuses on supporting operational efficiency and customer satisfaction by managing administrative processes and providing guidance to collision center leaders.

LogisticsSupply Chain ManagementTransportation

H1B Sponsor Likely

Responsibilities

Welcomes and communicates with customers in person, and through phone/email

Initiates the repair process by creating a collision vehicle file for hand-off to the collision appraisers to begin repair estimates

Seeks repair approvals and updates internal and external customers on the status of their collision repairs

Tracks and coordinates collision outside services such as sublet repairs and vehicle hiking

Partners with corporate support services and establishes a collaborative relationship of local / centralized functions to support misc. other collision center operations

Perform process analyses and reviews in areas such as billing, credit memos, accounts receivable, licensing and other areas. Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability

Use systems or reports such as Summit, Qlikview or AS400 to understand the operational dynamics for problem solving and process improvement

Maintains District Personnel Files, JJ Keller reports, complete weekly payroll, and process paperwork for new hires

Other projects and tasks as assigned by manager

Qualification

Customer serviceProcess improvementAdministrative processesData analysisCommunication skillsTeam collaboration

Required

Superior customer service and communication skills

Ability to initiate the repair process by creating a collision vehicle file

Experience in seeking repair approvals and updating customers on repair status

Skills in tracking and coordinating collision outside services

Ability to partner with corporate support services

Experience in performing process analyses and reviews in billing, credit memos, accounts receivable, and licensing

Proficiency in using systems or reports such as Summit, Qlikview, or AS400

Ability to maintain District Personnel Files and complete weekly payroll

Willingness to perform other projects and tasks as assigned by manager

Company

Penske Logistics

Penske Logistics engineers supply chain solutions. It is a sub-organization of Penske Truck Leasing.

Founded in 1969

Reading, Pennsylvania, USA

10001+ employees

https://www.penskelogistics.com/

H1B Sponsorship

Penske Logistics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (24)

2024 (15)

2023 (25)

2022 (20)

2021 (12)

2020 (21)