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CommonSpirit Health · 3 weeks ago

Communication Switchboard Operator

Bismarck, ND

Full-time

Onsite

New Grad, Entry Level

$15/hr - $19.82/hr

CommonSpirit Health is a nonprofit, Catholic health system dedicated to advancing health for all people. The Communication Switchboard Operator is responsible for processing all calls within the Network and providing excellent customer service while handling calls in a call center environment.

Health CareMedicalNon Profit

H1B Sponsor Likely

Responsibilities

Responsible for processing all calls within the Network

Process calls according to Telecommunications guidelines and protocols (eg uses scripting, park and page, paging protocol, tone, side phones etc)

Utilize good judgment, tact and diplomacy when handling difficult callers and in a manner always mindful of the complete satisfaction of the caller

Demonstrate understanding and knowledge of systems when handling stressful situations including but not limited to equipment/network failure

Answer calls with maximum ACD/Ready time and minimal wrap time to ensure attainment of benchmarks

Strives to exhibit the role model behaviours as noted in the Journey Beyond Excellence Standards

Qualification

Customer serviceTelephone proficiencyMicrosoft OutlookWindowsEmergency responseBasic office skillsAttendancePunctualityCommunication

Required

High School graduate or equivalent

Post high school education in computers, customer service, office practices, medical terminology etc

Previous reception and customer service experience

Experience with Microsoft Outlook and Windows

Excellent attendance and punctuality is essential

Computer ability, telephone proficiency and etiquette, basic office skills are required

Ability to respond and perform effectively in emergency and stressful situations is necessary

Good communication skills are imperative due to the continual communications, both oral and written, with Medical Staff, Management, employees, patients, families and visitors

Accountable for own conduct and promotes and supports positive working relationships among staff, between disciplines

Company

CommonSpirit Health

Glassdoor3.6

Common Spirit Health is a healthcare organization that provides research programs, home health programs, and virtual care services. It is a sub-organization of CommonSpirit Health.

Founded in 2019

Chicago, Illinois, USA

10001+ employees

https://www.commonspirit.org

H1B Sponsorship

CommonSpirit Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (12)

2024 (5)