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Imperial Supplies · 1 day ago

Credit Collections & AR Processing Splst

Green Bay, WI

Full-time

Hybrid

Entry, Mid Level

1+ years exp

Imperial Supplies is a national distributor of quality maintenance products, committed to providing excellent service to their customers. The Credit Collections & AR Processing Specialist will manage customer portfolios, facilitate credit and collections duties, and collaborate with internal and external customers to ensure efficient processes and controls are in place.

Customer ServiceLogistics

Responsibilities

Manage assigned portfolio of customers; monitoring weekly aging reports and facilitating all credit and collections duties for these accounts and ensuring key performance indicator goals are met

Review & evaluate customer information (i.e. Credit Application) for new & existing accounts to ensure compliance with company policy. Recommend appropriate extension of credit and credit limits for new and existing accounts using Dun & Bradstreet reports

Implements and updates credit extension procedures in line with Imperial policy and guidelines. Conduct and determine overall credit viability check and identify any potential risk to the organization with a focus on large customers requesting credit. Effectively communicate any identified risk to the organization. Manages use of credit holds within the guidelines of policies and procedures

Drive sales support and profitable revenue growth: Support the Supervisor Credit in engaging the Sales organization, internal business partners and Customers as a financial, business, and problem-solving resource. Establish strong virtual relationships with customers and the Sales organization, at all levels

Collaborate with internal and external customers to implement customer platform or automated systems ensuring efficiency and appropriate controls are in place for ordering, payments, and resolving any exceptions

Responsible for making adjustments to accounts when rendered necessary in an adjustment batch, bad debt write offs, refund and service charge adjustments, as well as, adjusting intercompany transactions. Reviews and researches payment deductions and provides details to internal teams

Generates Final Demand letters prior to elevating to third-party collections. Audits delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account

Performs manual credit card transactions. Ensures all credit cards payments are received and applied accurately to outstanding invoices

Reviews and determines the viability of Returned Merchandise Authorizations (RMA) transactions before credit is issued to customer. Assists in researching payment deductions made by customers. Provides hand check information to Accountant for credit balances or double payments that are owed to the customer

Facilitate resolution of collection issues, such as discrepancies, reconcile disputes, short payments, answer customer inquiries about statements or invoices. Includes controlling above-average volume of emails, instant messages and phone calls from sales and customers regarding credit and collections issues. Generate customer statements upon request

Qualification

Credit managementCollections managementFinancial analysisProblem solvingOrganizational skillsCustomer serviceCommunication skills

Required

Associates degree in Business, Finance, Accounting and/or equivalent experience of 1-3 years in accounting, credit, or collections management

Strong problem solving/organization skills with a proven ability to plan and deliver results

Demonstrate ability to work in complex situation with professional and sound decision making with little direction

Preferred

Associates degree in Business, Finance, Accounting and/or equivalent experience of 3-4 years of progressive business experience, with significant responsibility in finance, credit, collections, and process resolution

Benefits

Competitive salary

Hybrid / Remote schedule

Immediate medical, dental, vision; 12 hours of PTO for every full month worked, 6 paid holidays and 6% of annual earnings contributed to your retirement, immediately vested!