KINEXON · 2 weeks ago
(Senior) Customer Support Engineer (m/f/d) Industrial IoT
Chicago, IL
Full-time
Hybrid
Senior LevelKINEXON is a global location-based technology leader that develops groundbreaking hardware and software solutions for the Internet of Things (IoT). They are seeking a Senior Customer Support Engineer to oversee the operation of their Real Time Location System and enhance customer service through effective communication and troubleshooting.
Artificial Intelligence (AI)Industrial AutomationIndustrial ManufacturingInformation TechnologyInternet of ThingsLogisticsSoftware
Responsibilities
Debugging and finding workarounds using the application’s GUI, bash terminal, metrics, and direct communication with our developers
Communicating and escalating issues with our customers and external parties
Holding regular meetings with customers, project managers, and developers to coordinate and plan actions
Establishing ways to make our operations more efficient and lean
Handling tickets and documentation based on ITIL processes
Qualification
Required
You are interested in IT and understand abstract processes
You have some basic knowledge of Linux
You are experienced with ticket systems such as Jira or ServiceNow, and documentation tools like Confluence
You have a passion for delivering excellent customer service
You work independently and take responsibility for your actions
You are able to work weekends and participate in paid on-duty shifts
Preferred
Experience with automotive suppliers is a plus
Knowledge of industrial or manufacturing environments is a plus
Benefits
30 days (DE) / 20 days (US) paid vacation to refuel your energy (for full-time employees)
Take your time off for the family (parental leave etc.)
You can choose your flexible work hours.
We work with a hybrid and remote model.
We enjoy spending time together at regular team and company events.
Further benefits selected by you annually out of a range of benefits that we offer (mobility, sports, vacation budget, training budget and more)
Company
KINEXON
Real-time location intelligence for the Internet of Things.
Founded in 2012
201-500 employees
H1B Sponsorship
KINEXON has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$147.79MKey Investors
THLEuropean Investment Bank
2022-04-26Series A· $130M
2020-11-16Debt Financing· $17.79M
2016-01-01Series Unknown
Leadership Team
Mehdi Bentanfous
CEO North America and CRO Industries
Oliver Trinchera
Managing Director
Recent News
2025-10-13
Company data provided by crunchbase