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Centier Bank · 3 weeks ago

Technical Solutions Analyst

Merrillville, IN

Full-time

Onsite

Entry Level

$19/hr - $19/hr

1+ years exp

Centier Bank is an award-winning company that values diversity and exceptional service. The Technical Solutions Analyst is responsible for assisting end-users with troubleshooting computer hardware, software, and mobile devices, while providing excellent customer support and documenting incidents.

BankingFinanceFinancial ServicesInsurance

Growth Opportunities

Responsibilities

Support for requests into the Technical Solutions Centier via phone calls, emails, tickets, and IM

Quickly assess, classify, and route incidents appropriately

Demonstrate World Class technical service through our Essentials of Excellence

Perform timely workstation hardware and software upgrades as required

Monitor and respond quickly and effectively to requests received through the Technical Solutions Center

Monitor work order tickets in the queue and process based on priority

Utilize and maintain the work order tracking software

Manage the onboarding and offboarding of users

Install, test and configure new workstations, peripheral equipment and software

Manage PC setup and deployment for new employees using standard hardware, images and software

Day-to-Day support and management of 3rd party software applications, both on the end-user side and the server side

Assist in the planning and deployment of 3rd party software applications

Management of software configurations and utilities

Assign users and computers to proper groups in Active Directory

Document procedures for internal processes as well as technical solutions

Assist in management of 3rd party software and services

Qualification

Technical troubleshootingCustomer serviceWindows 10/11Active Directory3rd party software managementOral communicationWritten communicationOrganization skillsAttention to detail