Apply on Employer Site

Loomis US · 1 month ago

Operations Supervisor

St. Louis, MO, USA

Full-time

Onsite

Mid Level

$62K/yr - $65K/yr

Loomis US is a leading provider of armored transportation and cash management services. The Operations Supervisor will oversee daily operations, ensure safety and efficiency, and manage a team of armed driver guards while implementing company policies and maintaining high service standards.

Business DevelopmentCommercialFinancial ServicesMobile PaymentsSecurity

Responsibilities

Complete and maintain scheduling/routing on a daily basis

Oversight and coordination of armored and ATM routes and dispatch. This may require going on route from time to time

Controlling costs of the operation

Maintaining effectiveness and efficiency of route, terminal, and vault operations

Safety of employees, vehicles, and facilities through training, monitoring and enforcement of policies and procedures

Security of cargo and terminal through training, monitoring, and enforcement of policies and procedures including terminal opening and closing

Investigating accidents and processing required paperwork

Developing and maintaining customer service capabilities among all operations staff

Responding to customer inquiries and or complaints and solving logistical issues

Coordinating with sales, other branches and departments within the company, other carriers, vendors in creating and implementing viable operational solutions to new customers

Controlling overtime hours. Monitoring employee vacation schedules

Maintaining effectiveness and efficiency of operational functions

Communication with all employees to Immediately resolve any outstanding issues and/or complaints

Provide leadership that is dedicated to professionalism, continuous improvement, and exceeding challenging goals and objectives

Recruiting, interviewing, testing, selecting, training, and supervising of operations personnel

Emergency response to include response to employee injuries, facility security incidents, vehicle incidents and security investigations

Manipulation and maintenance of route and vault data to include manual paperwork and electronic data

Rotating Saturday coverage with 2 other supervisors

Assists with training of new operations employees, both classroom and on route

Assists with completion of monthly commitments, and upkeep of the audit binders

Completion of any and all additional responsibilities that are assigned by the operations Manager and/or other Management Team Members on an 'as needed' basis

Qualification

SchedulingRoutingOffice/Office 365Armored/ATM experienceSupervisory experienceMulti-taskerCommunicationProblem solvingCalm under pressurePositive attitudeSelf-motivated