JPMorganChase · 1 month ago
Vice President, Payments Lifecycle Service Manager
880 Powder Mill Rd, Wilmington, DE, 19803, US
Full-time
Onsite
Senior Level
$123K/yr - $201K/yrJPMorganChase is a leading financial institution seeking a Vice President, Payments Lifecycle Service Manager to enhance the efficiency and integrity of their payment products. This role involves implementing a centralized governance strategy across the payment lifecycle, collaborating with various stakeholders to drive continuous improvements in process integrity and customer experience.
Asset ManagementBankingFinancial Services
Responsibilities
Serve as the service manager across the payment lifecycle, defining and monitoring SLAs, KPIs, and service health metrics to ensure optimal performance and continuous improvement
Partner with stakeholders in Payments teams to document end-to-end roles and responsibilities, ensuring compliance with payment rail network rules and regulations
Collaborate with payment teams at the program level to identify and realize strategic synergies between organizations
Design and execute initiatives to strengthen the risk and control framework for Chase’s payment products
Deliver comprehensive leadership updates on the status and progress of key initiatives, ensuring transparency and accountability
Conduct assessments to identify vulnerabilities within the end-to-end framework and develop actionable solutions
Partner with analytics, legal, risk, controls, and compliance teams to craft and implement control oversight activities
Ensure the horizontal framework adheres to Chase's policies and standards, maintaining compliance with industry regulations and network requirements
Monitor product initiatives spanning across the organization, driving successful and compliant outcomes
Serve as the primary point of contact for coordinating issues and action plans impacting the Banking Payments organization
Support the achievement of strategic goals by driving Objectives and Key Results (OKRs) to enhance organizational performance
Qualification
Required
Deep understanding of payments-related regulations and network requirements
Exceptional skills in managing complex projects and engaging stakeholders effectively
Strong communication skills, including experience presenting to leaders and senior stakeholders
Strong analytical skills to interpret data, formulate recommendations, and communicate insights clearly
Ability to thrive in a matrix management organization
Proficiency in managing complex and fast-moving issues, demonstrating resilience and problem-solving capabilities
Positive, team-oriented attitude that fosters collaboration and drives collective success
Bachelor's degree
Preferred
Experience working with Payment Network Operators (NACHA, FedWire, TCH, etc.)
Ability to create a vision and actionable roadmap
Experience working with agile-enabled teams, fostering adaptability and innovation
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
Founded in 2000
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-17
2026-01-16
2026-01-13
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