Digital Asset · 19 hours ago
Senior Client Experience Solutions Manager - US
Manhattan, NY
Full-time
Hybrid
Senior Level
$170K/yr - $195K/yr
7+ years expDigital Asset builds technologies that are reshaping financial markets, aiming to create trusted digital infrastructure for global finance. The Senior Client Experience Solutions Manager will lead client engagements, driving Daml-based solutions and managing relationships while ensuring alignment with industry best practices.
BlockchainCryptocurrencyDeveloper PlatformDeveloper ToolsFinTech
Hiring Manager
Justin Campbell
Responsibilities
Informing, solutioning, and driving Daml-based solutions with domain expertise and insights from client / industry / competitive analysis
Creating high-quality business analysis and functional requirements with a fluent use of UML diagrams, user stories, and Gherkin scenarios to ensure clarity and improve shared understanding across teams
Delivering CX professional services to clients and partners who are using DA products for their use cases, applications, etc
Working with Sales and clients on pre-sales opportunities, ensuring a smooth transition from pre- to post-sales engagements
Understanding customer needs through workshops, focus groups, and research initiatives, sharing insights with key stakeholders and development professionals
Leading product and functional aspects of client engagements, incorporating best practices in Daml products, technical concepts, and design
Educate clients about Canton Network, by learning and then teaching others the in-depth details regarding one of the fastest growing, privacy enabled blockchains
Provide guidance to ensure that application design and implementation align with both DA and industry best practices
Managing key clients / partners relationships for the duration of project engagements, including the implementation of solution development plans, handling client-facing support, and owning resolution of client issues
Owning project management and governance activities for active engagements
Working closely with clients to understand product feature requests and ensure product development roadmap is aligned, based on its priority and dependencies
Qualification
Required
7+ years of product development or application development management including hands-on and active business analysis experience
7+ years of Agile ways of working experience with solid understanding of best-in class enterprise software development and delivery practices
Knowledgeable of the emerging fintech and blockchain domain and rapidly changing technology landscape, with attention to blockchain and smart contract-based initiatives. Experience in participating in the design of enterprise-grade public/private blockchain solutions and familiarity with design patterns is a strong plus
Outstanding client relationship skills with the ability to establish oneself as a trusted, empathetic advisor and partner to demanding clientele, as well as influence stakeholders at all levels of an organization
Strong analytical skills, including attention to detail, and the ability to design complex processes and workflows from the ground up while still considering the bigger picture
Ability to articulate how a specific technology and business process designs align to a business case and achieve positive business outcomes
Ability to facilitate design sessions with a client, and drive the creation of prioritized implementation roadmaps
Proven track record of working well with internal and external teams, including developers, engineers, architects, and product managers
Experience managing vendors and guiding team members across functions to a solution
Strong project management or program management skills, with an emphasis on technology and thorough, meticulous attention to detail with a commitment to following through both on individual tasks and full projects
Exceptional communication and presentation skills with the ability to effectively organize and communicate complex concepts to diverse audiences
Adaptable and dynamic problem solver who relishes challenges in a fast-paced environment
Candidates MUST reside within commuting distance of our New York City office in order to be on-site two days per week
Preferred
Experience in providing advisory or consultancy services and/or working at a top-tier advisory firm
Experience in financial services domain
A BS or MS in Computer Science is a strong plus
Benefits
Health and insurance benefits vary by region to ensure local relevance and compliance, and may include medical, dental, and vision coverage.
Family-friendly benefits in addition to flexible work arrangements.
Company
Digital Asset
Digital Asset builds privacy-focused blockchain tools that enable institutions to create, manage, and share tokenized assets.
51-200 employees
H1B Sponsorship
Digital Asset has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
$492.2MKey Investors
SBI GroupJefferson River CapitalASX Limited
2025-12-04Corporate Round· $50M
2025-06-24Series E· $135M
2022-05-27Corporate Round
Leadership Team
Yuval Rooz
Co-Founder & CEO
Eric Saraniecki
Co-Founder & Head of Product
Recent News
Ledger Insights - blockchain for enterprise
2026-01-08
2026-01-07
Company data provided by crunchbase