Thomson Reuters · 4 weeks ago
Senior Manager, Professional Services
United States of America, Eagan, Minnesota
Full-time
Hybrid
Senior Level, Lead/Staff
$99K/yr - $185K/yr
9+ years expThomson Reuters is seeking a Senior Manager of Professional Services to lead the Pagero Delivery Projects function within their ONESOURCE Pagero Professional Services organization. In this senior leadership role, you will oversee the successful delivery of complex implementation projects for a portfolio of global customers, partnering closely with Professional Services leadership to ensure optimal customer outcomes.
AdviceAnalyticsFinancial ServicesManagement ConsultingProfessional ServicesRisk ManagementSoftware
Responsibilities
Take overall ownership of a global client project portfolio, leading teams in designing and implementing projects that help customers successfully deploy Pagero-based solutions
Partner with Sales and Global Compliance & Reporting leadership in pre-sales activities, including detailed project planning, solution scoping, and product demonstrations, to support new business opportunities
Lead and oversee project planning across your portfolio, ensuring clear objectives, detailed timelines, and robust resourcing to deliver against agreed scope, budget, and success criteria
Implement and manage Objectives, Key Results (OKRs), and strategies that drive growth, customer value, and efficient delivery across your team
Oversee financial and operational performance for your portfolio, including forecasting, budgeting, reporting, capacity planning, and key performance indicators (KPIs)
Lead the prioritization, qualification, and intake of new projects, ensuring that delivery commitments are realistic, achievable, and aligned with strategic priorities
Provide regular performance updates and insights to the Vice President and within defined governance structures, recommending and executing corrective actions where needed
Coach, mentor, and develop people managers, fostering a high-performance culture focused on accountability, collaboration, and continuous improvement
Ensure competencies and capacity within your team align with demand forecasts, proactively planning hiring, training, and development initiatives
Establish and champion standardized processes, tools, and best practices for managing and executing projects across your portfolio
Drive continuous improvement in project execution, identifying opportunities to enhance quality, efficiency, and customer satisfaction
Collaborate closely with centralized Solutions teams to support account teams throughout the customer journey, from presales through implementation and ongoing value realization
Build strong, strategic relationships with stakeholders across Regulatory Affairs, Country Launch, Product, and other Pagero-related functions to ensure aligned, end-to-end delivery
Lead and support organizational change initiatives that strengthen our delivery capabilities and position Thomson Reuters as a trusted partner for e-document and compliance solutions
Qualification
Required
A Bachelor's degree in a related field such as system integration, IT, or project management
9+ years of experience in a related domain (e.g., professional services, software delivery, consulting, or IT project management)
7+ years of people leadership experience, including managing managers and leading high-performing teams
7+ years of experience in project management, professional services delivery, software development, or consulting, ideally in a B2B environment
A proven track record of successful Business-to-Business (B2B) deliveries, particularly in complex, multi-stakeholder environments
Strong knowledge of Pagero solutions or comparable e-invoicing / e-document / compliance platforms, and how customers use them in Order-to-Cash (O2C) and Procure-to-Pay (P2P) processes
Experience with automation and compliance of business transactions across P2P/O2C, and a deep understanding of customers' end-to-end business processes and needs
Extensive experience working with customers and senior stakeholders to deliver value, with excellent client relationship management and influencing skills
Outstanding communication and presentation skills, with the ability to translate complex business needs into clear solutions, business proposals, and operational plans
Demonstrated ability to develop and implement new or evolving standards and practices, leveraging lean thinking and continuous improvement
Strong analytical skills, including the ability to translate business strategy into executable, measurable operational plans
Experience building and executing clear business plans in close collaboration with cross-functional and business leadership
Proven ability to identify opportunities, build long-term relationships, and drive growth within existing and new customer accounts
A track record of innovative, self-starting behavior, persistence in the face of obstacles, and comfort operating in ambiguous environments
Results-oriented mindset with a relentless focus on delivery, quality, and customer outcomes
Excellent negotiation, complex problem-solving, and conflict management skills
Ability to understand and interpret key trends and dynamics within target industries relevant to Pagero and e-document solutions
Fluency in spoken and written English
Benefits
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.
Market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match.
Optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.
Company
Thomson Reuters
Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets.
10001+ employees
H1B Sponsorship
Thomson Reuters has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (12)
2023 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-11-20IPO
Leadership Team
Steve Hasker
President and CEO
Michael Eastwood
Chief Financial Officer
Recent News
Beyond Bylines
2026-01-11
2026-01-06
2026-01-03
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