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Teamshares · 2 hours ago

Director of Operations/ Catering

Pawtucket, RI

Full-time

Onsite

Mid, Senior Level

$100K/yr - $105K/yr

5+ years exp

Teamshares is a company that operates B&M Clambake Co, a full-service catering company based in Pawtucket, Rhode Island. The Director of Operations oversees all operational, financial, and administrative functions of the catering company, ensuring compliance with regulations, driving business growth, and delivering exceptional food quality and customer service.

CommercialFinancial ServicesFinTechManufacturingRetail

Responsibilities

Oversee daily operations for catering services and school meal production, including food preparation, delivery, staffing, and safety

Implement and monitor standard operating procedures to ensure efficiency and consistency across all departments

Supervise kitchen, logistics, customer service, and administrative teams

Ensure production meets deadlines for school meals and event catering

Maintain compliance with USDA, state, and local regulations for school nutrition programs

Ensure adherence to food safety standards (HACCP, ServSafe, etc.)

Conduct regular audits of kitchen processes, sanitation, and delivery protocols

Prepare documentation for inspections and regulatory reviews

Coordinate menu planning and nutritional analysis in alignment with federal school meal guidelines

Manage relationships with school district officials, nutrition directors, and administrators

Oversee forecasting, ordering, and inventory to meet school meal contract requirements

Track participation rates and implement improvements to boost meal uptake

Develop and manage budgets, P&L statements, and operational forecasts

Monitor food and labor costs, identify savings opportunities, and maintain profitability for both business segments

Lead pricing strategies for catering events and school meal contracts

Recruit, train, and evaluate staff in kitchen, delivery, administrative, and management roles

Foster a positive, collaborative workplace culture with a focus on safety and quality

Oversee scheduling, performance management, and professional development

Ensure a high level of service for catering clients and school partners

Respond to feedback and resolve issues promptly

Collaborate on marketing initiatives and strategies to expand catering business and retain school contracts

Participate in community events and outreach to strengthen the company’s presence

Identify opportunities for operational improvements and new revenue streams

Develop long-term plans for growth, facility expansion, and service diversification

Lead implementation of new technology, equipment, and systems to enhance productivity

Qualification

Management experienceUSDA regulations knowledgeOperations expertiseFinancial analysisFood service softwareServSafe Manager CertificationSchool Nutrition Specialist certificationCustomer service skillsMulti-priority managementLeadership skillsCommunication abilitiesTeam management