Call Center Representative jobs in United States
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Rockland Trust ยท 7 hours ago

Call Center Representative

positionBrockton, MA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Rockland Trust is dedicated to building meaningful relationships with its customers through excellent service provided by its Call Center Representatives. In this role, you will engage with customers across various banking services, ensuring their needs are met and identifying opportunities for relationship growth.

Payments
check
H1B Sponsor Likelynote
Hiring Manager
Eliana O'Brien
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Responsibilities

Ensure every transaction is processed correctly by confirming transaction with caller to ensure a mutual understanding
Identify opportunities to grow customer relationships with bank through referral programs
Utilize all available resources, and communication skills to resolve customer inquiries or issues to avoid escalation to extent possible
Complete all training requirements on time
Identify process improvement ideas with CIC management team
Become a candidate to act as a peer coach for new hire representatives
Communicate system issues promptly to management
Other duties as assigned by CIC management team

Qualification

Basic understanding of bankingFluency in SpanishProficient computer skillsCommunication skillsProblem solving skillsOrganizational skillsCustomer service experienceSales experienceNavigate systemsTime management skills

Required

High School diploma required
Good communication, problem solving, and organizational/time management skills required
Basic understanding of banking or finance
Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance

Preferred

4 year college degree or equivalent work experience preferred
Fluency in Spanish or Portuguese strongly preferred
Prior customer service experience preferred
Prior sales experience a plus

Benefits

Health Insurance
Dental Insurance
A 401K and DC Plan for your retirement
LTD & Life Insurance
Day Care Reimbursement
Tuition Assistance for graduate and undergraduate programs
An award winning Wellness program

Company

Rockland Trust

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Rockland Trust is a small community bank that is FDIC insured and has over 80 locations.
dateFounded in 1907
location
Waltham, Massachusetts, USA
people-size1001-5000 employees
web-link
http://www.rocklandtrust.com

H1B Sponsorship

Rockland Trust has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (1)
2022 (3)
2021 (2)
2020 (3)

Funding

Current Stage
Public Company
Total Funding
unknown
1986-05-23IPO

Leadership Team

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Jeffrey Tengel
Chief Executive Officer
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Edward Jankowski
Chief Technology and Operations Officer
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Recent News

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Company data provided by crunchbase