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Sika · 6 hours ago

Customer Service Specialist

Ames, IA

Full-time

Onsite

New Grad, Entry Level

Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for various industries. The Customer Service Specialist will manage order processes, respond to customer inquiries, and build strong relationships while ensuring exceptional service throughout the customer journey.

Building MaterialChemicalIndustrialManufacturingMiningPrecious Metals

Responsibilities

Manage Order-to-Cash processes from start to finish

Respond promptly and professionally to customer inquiries via phone and email

Set up new customers and shipping locations in SAP

Prioritize and manage daily responsibilities while balancing short- and mid-term objectives

Provide knowledgeable support on products, policies, and procedures

Build strong relationships with customers, internal teams, and external partners to identify improvement opportunities

Confidently resolve a variety of customer issues, even in high-pressure situations

Coordinate shipment logistics using a third-party logistics platform

Process credits, debits, and returns as assigned

Maintain a professional and positive image of yourself and Colorbiotics in all interactions

Perform other duties as assigned by management

Qualification

SAPCustomer ServiceSupply Chain experienceCommunication skillsPlanning skillsMulti-taskingComputer skillsProblem-solving skillsInterpersonal skillsPresentation skillsDecision-making skills

Required

Bachelor's degree in supply chain, operations management, business management and/or any other business-related field preferred, or equivalent work experience

Strong oral and written communication skills

Ability to multi-task different projects and systems

Computer skills with a working knowledge of word processing, spreadsheet, database and presentation software, experience with SAP or other ERP systems are preferable

Customer Service and/or Supply Chain related experience is a plus

Excellent interpersonal, presentation, business acumen, planning, problem-solving, and decision-making skills