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Monroe County · 3 weeks ago

Senior Customer Service Associate-Monroe County, prov.

Rochester, NY

Full-time

Onsite

Mid, Senior Level

$39K/yr - $52K/yr

1+ years exp

Monroe County is seeking a Senior Customer Service Associate to provide customer service and administrative support for a department or agency. The role involves assisting customers with understanding government processes and maintaining records, while working under the supervision of a Personnel Analyst or higher-level staff member.

Government Administration

Responsibilities

Providing customer service and administrative support for a department or agency

Assisting internal and external customers understand government processes, applications, and laws and rules as they relate to the department or agency

Maintaining and reconciling records (ex. payroll records, staff schedules)

Producing reports utilizing existing software

Reporting directly to, and working under the general supervision of a Personnel Analyst or other higher level staff member

Performing related work as required

Qualification

Customer serviceData entryAdministrative supportProblem resolutionRecord maintenance

Required

Graduation from high school or possession of an equivalency diploma

Graduation from a regionally accredited or New York State registered college or university with a Bachelor's degree plus one (1) year paid full-time or its part-time equivalent experience performing office duties involving entering and editing data on payroll or financial records, or providing customers with information and resolving complaints

Graduation from a regionally accredited or New York State registered college or university with an Associate's degree plus three (3) years paid full-time or its part-time equivalent experience as defined in (A) above

Five (5) years paid full-time or its part-time equivalent experience as defined in (A) above

Any equivalent combination of education and experience as defined by the limits of (A), (B) and (C) above