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A.P. Moller - Maersk · 1 day ago

Account manager - Non Sales/Customer Success & Retention

Groveport, OH

Full-time

Hybrid

Entry, Mid Level

$70K/yr - $80K/yr

1+ years exp

A.P. Moller - Maersk is a leading logistics company that promotes a culture of honesty and integrity. The Account Manager will manage and coordinate activities related to major accounts, serving as the primary point of contact and ensuring customer satisfaction through effective communication and operational excellence.

Customer ServiceInformation TechnologyLogisticsRetailShipping

No H1B

Responsibilities

Serve as the primary point of contact with the customer

Communicate with customers via phone or in person to receive instructions for shipment, storing, delivery, or general processing

Maintain clear, positive and courteous relationships with both internal and external customers and team members

Manage clerk responsibilities and prioritization

Organize and delegate work to ensure customer and operational expectations are met

Coordinates with warehouse personnel to manage account activities, ensuring accuracy, completeness and proper condition of shipments

Resolve errors and customer complaints promptly and effectively

Forecast changes in account activity and plan labor requirements accordingly

Submit written and/or verbal reports as required

Perform data entry, including the development and creation of inbound and outbound schedules

Coordinate billing processes and assist in account related invoices and payments

Oversee the administration and flow of required documents to dock operations

Assign and manage workflow for dock operations

Handle, coordinate, and follow up on all special projects

Prepare and distribute KPI reports as required

Train and onboard new office associates

Process shipments through customer portals

Update and manage proof of delivery documentation; prepare files for billing

Communicate any concerns or issues that may impact the company to Management

Share ideas and solutions with Management that ensure continuous improvement

Represent the company in a professional and respectful manner

Qualification

Supply chain experienceRelationship managementAnalytical skillsMS Office proficiencyProblem-solving skillsInterpersonal skillsOrganizational skillsCommunication skills

Required

Excellent interpersonal and communication skills

Ability to establish and maintain effective relationships with management staff, employees, and service providers

Exceptional problem-solving skills and proven experience of relationship management through business change and growth

Strong analytical and organizational skills

Extremely proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS)

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience