Sr. IT Support Technician jobs in United States
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Innovative Solutions · 3 weeks ago

Sr. IT Support Technician

positionRochester, NY
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date1+ years exp

Innovative Solutions is seeking an IT Support Specialist to provide technical support for their internal operations. The role involves serving as the primary point of contact for employee technology needs and providing Tier 1 support to the NOC team while gaining valuable experience alongside experienced engineers.

Cloud ComputingComputerSoftwareWeb Design
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H1B Sponsor Likelynote

Responsibilities

Serve as first point of contact for all employee technology requests via helpdesk
Deploy and maintain Windows/Mac workstations, mobile devices, and peripherals
Troubleshoot hardware and software issues with hands-on desk-side support
Administer SaaS applications (Office 365, Slack, collaboration tools)
Manage and support all printers, copiers, scanners, and AV equipment
Support onboarding/offboarding processes and maintain system documentation
Proactively monitor and address potential issues before they impact employees
Provide Tier 1 support for managed service team (password resets, basic troubleshooting)
Assist with routine client monitoring and maintenance under guidance of Senior Engineers
Escalate complex issues appropriately and document resolutions

Qualification

Windows administrationMac OS administrationOffice 365 administrationHardware troubleshootingBasic networking knowledgeTicketing systems experienceAV equipment troubleshootingCustomer service skillsBasic scriptingAWS exposureCompTIA certificationsCommunication skills

Required

1-3 years IT experience in end-user support (internships/coursework may be considered)
Proficiency with both Windows and Mac OS administration
Office 365 administration experience
Hardware troubleshooting skills (laptops, printers, mobile devices, AV equipment)
Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi)
Experience with ticketing systems (Autotask, ServiceNow, Zendesk, or similar)
Strong customer service and communication skills
Valid driver's license

Preferred

AV equipment setup and troubleshooting experience
Exposure to AWS or cloud technologies
Basic scripting (PowerShell, Python, Bash)
CompTIA A+, Network+, or similar certification

Company

Innovative Solutions

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Innovative Solutions is a web design company focusing on helping every small to midsize business.
dateFounded in 1989
location
West Henrietta, New York, USA
people-size51-200 employees
web-link
http://www.innovativesol.com

H1B Sponsorship

Innovative Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)

Funding

Current Stage
Growth Stage
Total Funding
$60M
2022-03-02Series Unknown· $60M

Leadership Team

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Justin Copie
CEO
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Recent News

PR Newswire
Innovative Solutions Achieves the AWS Agentic AI Specialization
2025-12-01
CRN
AWS Partners ‘Are The Lifeblood,’ Says CEO Garman Ahead Of Channel Program Evolution
2025-12-01
PR Newswire
Loosid Secures Funding from AWS to Bring AI-Powered Sobriety Support to the Workplace with Launch of SAM™AI for Enterprise
2025-11-14
Company data provided by crunchbase