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CPI Security · 2 months ago

Charleston Residential Service Technician

Charleston, SC

Full-time

Onsite

New Grad, Entry Level

CPI Security is seeking a Residential Service Technician to service their customers' security systems. The role involves ensuring accurate and timely resolution of service issues while providing exceptional customer service and maintaining company equipment.

Business DevelopmentBusiness IntelligenceSecurity

Responsibilities

Servicing residential security systems accurately and efficiently

Meeting or exceeding performance goals on a consistent basis

Performing walkthrough of home to determine the optimal system configuration, and to identify up-selling opportunities

Keeping the customer informed at all times of what the service process will entail, whether walls will need to be drilled in order to run wiring, etc

Connecting in-home system up to our central monitoring system, activating system and performing customer demonstration

Maintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner

Ensuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materials

Providing exceptional customer service at all times

Consulting with management on any issues or concerns

Cleaning up work area thoroughly

Maintaining all company equipment, including truck, tools, inventory, etc

Maintaining a professional appearance and demeanor at all times

Qualification

Alarm systems knowledgeSales skillsMechanical aptitudeCustomer service skillsSafety commitmentProfessional demeanorTechnical trainingAlarm installation experienceTeamworkPositive attitudeSchedule flexibility