Microsoft · 1 day ago
Technical Program Manager, AI Program Metrics
Redmond, WA
Full-time
Onsite
Mid, Senior Level
$120K/yr - $235K/yr
4+ years expMicrosoft is a global leader in technology, aiming to empower every person and organization to achieve more. As a Senior Technical Program Manager, AI Program Metrics on the Customer Success Digital Experience team, you will drive the delivery of innovative digital customer engagement experiences and manage complex cross-functional projects to enhance customer interactions with Microsoft’s digital solutions.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Manage complex cross-functional projects, fostering collaboration across internal teams and external partners
Lead the development of staging and implementation plans for piloting and releasing new digital experiences
Develop and deliver Business Validation Testing and User Acceptance Testing processes, coordinating with engineering and stakeholder teams to ensure quality releases
Lead ideation, prioritization, and delivery of new and existing digital engagement and platform experiences to drive adoption and satisfaction
Partner with engineering teams to contribute to and deliver on product roadmaps, ensuring alignment with business outcomes
Gather and synthesize technical requirements from stakeholders, translating business objectives into actionable program goals
Act as a technical advisor and evangelist, educating stakeholders and customers about new digital engagement capabilities
Drive customer supportability through documentation, troubleshooting guidelines, and best practices
Continuously seek opportunities to improve processes, validate use cases, and ensure delivery excellence
Embody our culture and values
Qualification
Required
Bachelor's Degree AND 4+ years' experience in engineering, product/technical program management, data analysis, or product development
2+ years of experience managing cross-functional and/or cross-team projects
Preferred
Bachelor's Degree AND 8+ years' experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
3+ years' experience managing and delivering data products, business intelligence and providing data analysis to leaders/team members OR equivalent experience
6+ years' experience managing cross-functional and/or cross-team projects
1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos)
2+ years' experience with Customer Success processes including reactive support or offering design and enablement
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
MarketScreener
2026-01-06
2026-01-06
Company data provided by crunchbase