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HSO · 2 days ago

Microsoft D365 Service Delivery Manager

New York, United States

Full-time

Hybrid

Senior Level

6+ years exp

HSO is a company that specializes in delivering exceptional service through its experienced team. The Service Delivery Manager will be responsible for managing strategic client accounts, ensuring client satisfaction, and leading project delivery within the Customer Care team.

AnalyticsCloud InfrastructureInformation TechnologySoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Work with a long tenured, highly experienced, collaborative, supportive, and a fun goal-oriented team

Be responsible for delivery and management into strategic live client accounts within the Customer Care team

Handling multiple projects/tasks simultaneously

Understanding change management

Build strong relationships with clients and partners

Prioritize tasks and communicating commitments with clients & team members

Work in a highly collaborative team environment

Travel to client-site when necessary

Serve as project lead and primary service delivery interface and point of contact for customer

Coordinate and work closely with Account Management and other members of the Customer Care Team to deliver on clients strategic ERP initiatives

Provide the primary Solution Architect role for the customer

Own all of the delivery aspects of customer projects including project management, documentation of requirements and timeline, resolution of open issues, communication of status and more to maintain customer satisfaction

Establish and nurture productive relationships with internal and client teams while delivering exceptional client service

Maintain internal systems for project status, resource plans, financial updates for billing, time submittals and approvals, and expense reports

Qualification

D365 for F&O implementationSolution ArchitectProject managementChange managementAnalytical skillsTraining skillsInterpersonal skillsPresentation skillsDocumentation skillsProblem-solving

Required

Serve as project lead and primary service delivery interface and point of contact for customer

Coordinate and work closely with Account Management and other members of the Customer Care Team to deliver on clients strategic ERP initiatives

Provide the primary Solution Architect role for the customer

Establish and nurture productive relationships with internal and client teams while delivering exceptional client service

Maintain internal systems for project status, resource plans, financial updates for billing, time submittals and approvals, and expense reports

6+ years of D365 for F&O implementation experience required

Company

HSO

HSO provides digital transformation services by designing and managing enterprise-scale Microsoft cloud and AI-based platforms.

Founded in 1989

Reading, Reading, GBR

1001-5000 employees

https://www.hso.com

H1B Sponsorship

HSO has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (3)