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Purchasing Power · 3 weeks ago

Director of Account Management

Atlanta, GA

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Purchasing Power is an Atlanta-based voluntary benefit company offering an industry-leading employee purchase program. The Director of Account Management is responsible for leading the account management team, optimizing client relationships, and executing strategic initiatives to drive revenue growth.

Employee BenefitsFinancePersonal Finance

Comp. & Benefits

Hiring Manager

Marsha Chisolm, CIR

Responsibilities

Lead, mentor, and develop a high-performing account management team

Set clear performance goals and provide regular feedback and coaching

Assist Account Managers to initiate and cultivate successful partnerships between Purchasing Power and assigned Clients

Plan and deliver support programs for the Strategic Account Management team and offer guidance on influencing and strengthening performance and partnerships

Optimize and manage business relationships with our largest broker partners to grow Purchasing Power’s client base

Act as the primary point of contact for escalated client issues

Develop and implement partner business plans and account plans strategies to drive client engagement and retention

Meet target revenue and adoption rates while focusing on customer penetration strategies and develop with accounts

Implement process improvements and develop standard operating procedures for account management

Utilize data and analytics to drive decision-making and process enhancements

Collaborate with senior leadership to develop and execute account management strategies

Align account management goals with overall business objectives

Identify upselling and other opportunities with existing accounts to drive revenue growth

Track and report on key performance metrics for the account management team

Provide regular updates to senior leadership on team performance and client satisfaction

Qualification

B2B sales experienceClient relationship managementLeadership skillsCRM software (Salesforce)Data analytics tools (Tableau)Account Management Best PracticesMicrosoft Office SuiteAnalytical skillsInterpersonal skillsProblem-solving abilities