ADT · 4 weeks ago
Team Manager Existing Customer Operations
1400 E Avis Dr, Madison Heights, MI, 48071, US
Full-time
Onsite
Mid, Senior Level
3+ years expADT is a leading provider of security and automation solutions, and they are seeking a Team Manager to support the Existing Customer channel. The role involves managing the service workforce, ensuring effective installation and service, and developing business plans for targeted sales growth.
Cyber SecurityHomeland SecurityInformation TechnologySecuritySmart Home
Responsibilities
Plans, implements and manages the activities of the service work force and ensures familiarity and training of product installation and service skills
Formulates a sound business plan to provide cost efficient service for targeted sales growth in accordance with established plan and market share targets
Works with General Manager to meet profitability goals
Conducts meetings on a monthly/quarterly basis
Communicates current installation and service policies and procedures, techniques, demonstration of equipment, new products and services, sales promotions and area advertising
Assists sales force by developing low installation costs and suggesting proper and varied applications of systems
Serves as the primary contact for the district installation and service work force to provide input and feedback related to Corporate Installation and Service
Ensures consistency of field installation and service activities
Establishes and maintains a high level of quality and timely installation/service to customers for maximum retention
Develops and maintains an effective installation/service work force through recruiting, hiring, training, motivating and coaching techniques
Tracks and records daily/monthly/quarterly installation/service activity to include individual installers' efforts and results
Qualification
Required
Associate degree or equivalent related experience
3 to 5 years related industry experience with a high volume, high impact operation
Experience calculating economic impact or offerings on a customers' business
Experience building value cases for customers
Ability to successfully handle multiple challenges
Ability to prioritize responsibilities
Ability to effectively lead a team
Solid business skills
Must be conceptually oriented with the ability to think and act strategically
Proven management skills with the ability to train, develop, and motivate
Strong written and verbal communication skills
Intermediate to advanced computer skills in a Microsoft Windows
Company
ADT
ADT is a security company that provides smart home solutions and business security.
1001-5000 employees
H1B Sponsorship
ADT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (42)
2023 (34)
2022 (40)
2021 (32)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
$4.1BKey Investors
State FarmGoogle
2025-10-28Post Ipo Debt· $325M
2025-09-30Post Ipo Debt· $1B
2025-03-03Post Ipo Secondary
Leadership Team
Jim DeVries
Chairman, President and Chief Executive Officer
Jeff Likosar
President, Corporate Development and Chief Financial Officer
Recent News
2026-01-07
2025-12-24
2025-12-22
Company data provided by crunchbase