Healthcare Client Support Specialist - $80K jobs in United States
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Course · 7 hours ago

Healthcare Client Support Specialist - $80K

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$80K/yr - $80K/yr
date3+ years exp

Course is a growing software company that works with health insurance customers. They are seeking a Healthcare Client Support Specialist to act as the first point of contact for client issues, ensuring timely support and coordination of software deployments and updates.

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Responsibilities

Represent by acting as a central point of contact for assigned customer(s)
Work with JIRA for ticketing and triaging and work with SQL for reporting
Maintain a detailed knowledge of the customer’s business processes and systems
Coordinate configuration and/or code deployments as necessary
Track, triage and resolve reported defects and support client configuration questions
Facilitate weekly client meetings, work through priority issues, and plan future initiatives
Assist with the prioritization of initiatives by providing recommendations, documenting risks, and outlining mitigation strategies
Review changes and enhancements with clients
Coordinate the work of both support and development resources when required

Qualification

Healthcare experienceSQL reportingJIRAIT Healthcare applicationsCustomer service skillsAnalytical skillsCommunication skillsOrganizational skills

Required

Must have healthcare experience / client support and SQL reporting experience
3 years of Healthcare or Healthcare Software customer support (B2B) preferred
Basic IT Healthcare applications, deployments, configs and/or ticketing systems (JIRA, Rally, etc)
SQL queries, scripts or API experience (1 year minimum) required
Ability to communicate complex problems in an easily understood manner
Ability to effectively communicate client needs to our internal staff
Attention to detail and excellent analytical skills
Excellent presentation, communication, and customer service skills
Well organized with the ability to prioritize and handle multiple assignments
Organized with the ability to prioritize and handle multiple client issues and tickets

Company

Course

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Focused on Career Focused Learning Courses To Take You To Next Level.
dateFounded in 2021
location
New York, US
people-size11-50 employees
web-link
https://www.Zexx.co.uk

Funding

Current Stage
Early Stage

Leadership Team

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Glenn Miele
President and CEO
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John E. Haines
Founder & CEO
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Company data provided by crunchbase