Apply on Employer Site

DC Global Talent Inc. · 10 hours ago

Training And Quality Manager

Miami, FL

Full-time

Onsite

Mid, Senior Level

DC Global Talent Inc. is seeking a Quality and Training Manager with proven experience in a Forbes Travel Guide-rated luxury hotel. This role is responsible for ensuring brand excellence and compliance with LQA and Forbes standards while fostering a high-performance culture and continuous improvement in luxury service delivery.

Staffing & Recruiting

Hiring Manager

Kathe Small

Responsibilities

Lead and manage all LQA and Forbes Travel Guide standards across the property

Conduct regular internal audits, gap analyses, and service evaluations

Drive corrective action plans and follow-up to ensure sustained compliance

Act as the property lead for Forbes inspections and LQA assessments

Maintain SOPs aligned with the luxury brand, LQA, and Forbes requirements

Design and deliver structured training programs aligned with the Forbes service culture

Coach department heads and line teams on luxury service behaviors and brand storytelling

Embed service excellence through onboarding, refresher training, and leadership workshops

Track training effectiveness through KPIs, guest feedback, and audit results

Champion a guest-centric, luxury-driven mindset across all departments

Analyze guest feedback, Forbes reports, and quality data to drive improvements

Partner with Operations and HR to reinforce accountability and service consistency

Qualification

Forbes Travel Guide experienceLQA standards managementTraining program designService excellence coachingGuest feedback analysis

Required

Proven experience in a Forbes Travel Guide–rated luxury hotel

Experience in leading and managing LQA and Forbes Travel Guide standards

Ability to conduct regular internal audits, gap analyses, and service evaluations

Experience in driving corrective action plans and follow-up to ensure sustained compliance