Compunnel Inc. · 1 day ago
QAD & EDI Technical Services Manager
West Chester, PA
Full-time
Hybrid
Senior Level
$140K/yr - $160K/yr
7+ years expCompunnel Inc. is a multinational organization seeking a highly experienced IT Technical Services Manager to lead the global technical operations and strategic development of their QAD ERP and EDI systems. The role involves managing a distributed team, overseeing system performance, and ensuring compliance with business requirements across multiple regions.
Information Technology & Services
Hiring Manager
Hamad Hussain
Responsibilities
Oversee global QAD ERP and EDI platforms, ensuring 24/7 operational support across time zones
Maintain system uptime, performance, and availability in compliance with international SLA requirements
Lead and deliver large-scale QAD upgrades, EDI integration rollouts, and cross-functional transformation initiatives
Partner with business units in North America, EMEA, LATAM, and APAC to gather requirements and deliver scalable, regionally compliant solutions
Lead a team of technical analysts and developers
Establish governance, standardization, and best practices across the QAD & EDI landscapes
Ensure secure, reliable integration between QAD, EDI, and external systems including MES, PLM, WMS, CRM, and third-party logistics (3PLs)
Maintain compliance with international trade, data privacy (GDPR, CCPA), and security standards (ISO 27001, SOC 2)
Manage global EDI VAN and ERP service providers, including contract negotiation, escalation, and roadmap planning
Collaborate with QAD and technology partners to optimize licensing, cloud migration strategies, and support frameworks
Drive automation, standardization, and system enhancement initiatives
Monitor and improve KPIs around transaction success rates, system availability, and issue resolution times
Qualification
Required
Bachelor's or Master's degree in Information Technology, Computer Science, or related discipline
7+ years of experience with QAD ERP (SE/EE), including deployment across multiple countries or business units
7+ years of EDI experience, including X12, EDIFACT standards, mapping, and trading partner setup
Demonstrated success managing global, cross-functional technical teams
Strong understanding of enterprise manufacturing, supply chain, and financial workflows
Familiar with tools such as QXtend, QAD Automation Solutions, Dell Boomi, TrustedLink, or IBM Sterling
Experience with Progress 4GL, Unix/Linux, SQL, and system monitoring tools
Proficiency with Microsoft development technologies including .NET, Power Platform, and SQL Server
Excellent organizational and communication skills, with fluency in English (multilingual a plus)
Preferred
Experience in regulated industries (e.g., automotive, life sciences, aerospace)
Familiarity with Agile/SAFe methodologies and global change control processes
Certifications: PMP, ITIL, QAD Associate/Professional
Benefits
Competitive compensation
Global benefits
Professional development support
Company
Compunnel Inc.
Compunnel Inc. is where AI-native solutions meet human ingenuity, helping enterprises reimagine talent, technology, and growth.
5001-10000 employees
H1B Sponsorship
Compunnel Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2276)
2024 (1682)
2023 (1992)
2022 (2366)
2021 (2223)
2020 (2220)
Funding
Current Stage
Late StageLeadership Team
Andy Gaur
Founder, Chairman & CEO
Karthik Natarajan
Executive VP & CTO
Company data provided by crunchbase