Gateway Hudson Valley · 1 month ago
Residential Program Manager
New Paltz, NY
Full-time
Onsite
Mid, Senior Level
4+ years expGateway Hudson Valley is a leader in supporting individuals striving for a fulfilling life. The Residential Program Manager is responsible for overseeing the operations of the assigned residential program, ensuring the safe and therapeutic care of residents, and managing staff to deliver high-quality services.
Non ProfitRehabilitationResidentialTherapeuticsTraining
Responsibilities
Responsible for oversight of the implementation of individualized service plans for each resident
Responsible for ensuring the quality of services delivered
Lead monthly house meetings with residents to receive feedback on the quality of care received
Develop and implement program improvements to ensure continuous quality of care
Act as an essential member of the comprehensive Support Team planning process
Responsible for management of medication administration
Ensure that all medication is properly administered and documented for each resident and that all scripts are up to date
Responsible for ensuring all staff are properly trained on agency policy and procedure for medication administration
Responsible for ensuring the provisions of care are directly related to the individualized plan of nursing services for residents that require nursing care
Coordinate with the Manger of Health & Nursing Services to ensure continuity of care for all residents
Uses independent judgment and discretion for hiring of program staff vacancies
Conduct interviews and notify Human Resources of chosen candidate
Responsible for training of new hires on all agency, department, and program policies and procedures
Directs the work of program staff and delegates tasks as appropriate
Responsible for the management of the staffing patterns
Maintain the program schedule and ensure staff coverage per agency, program, and applicable regulatory guidelines
Responsible for coverage of shifts as needed
Responsible for the training, development, and orientation of staff
Provide enhanced training to staff regarding specialized populations to ensure effective delivery of individual care
Complete probationary and annual evaluations for all assigned staff
Notify Human Resources and Director of Residential Services of employee relations issues
Coach and counsel staff on performance issues and provide disciplinary notice as appropriate
Lead monthly staff meetings to ensure continuity of care of residents
Receive feedback from staff and develop and implement program changes to ensure highest quality of care
Responsible for ensuring all staff are up to date on all required trainings and certifications including Regulatory Training, CPR, and possibly Medication Administration (AMAP) as needed
Maintain a list of staff trainings and schedule staff for renewals
Inform Director and Human Resources of staff that are not in training compliance
Acts as an essential member of the intake and discharge process with the Movement & Benefits Coordinator
Conduct screenings of potential residents to evaluate needs and fit for the residential program and collaborate with the residential management team for individual selection into the program
Coordinate with potential residents and family members for trial visits and tours of the residence
Responsible for oversight of all food and household supply orders to ensure all resident needs are met
Develop and implement controls to ensure quality and efficiency of food procurement, storage, preparation, and serving in accordance with resident individual needs
Responsible for maintenance of assigned program budget and monthly billing to ensure quality of services delivered and program financial solvency
Review and submit monthly billing notes for reimbursement for delivered services
Ensure staff are properly trained on the writing and timely submission of billing notes for services given
Responsible for all entitlement, financial, and program records
Ensure residents' monthly benefit payments are received and tracked
Communicate with Finance as needed
Monitor residents' finances to ensure accuracy
Implement controls to ensure protection and proper usage of finances
Maintain records for all residents
Ensure all documentation is properly stored and destroyed in accordance with agency and regulatory compliance standards including HIPAA
Responsible for ensuring that program rent is received from residents (or representative payees) each month in a timely manner
Ensure that payment plans are put into place for any resident owing rent in arrears
Responsible for tracking monthly rent collections and following up accordingly
Responsible for ensuring the health, safety, and welfare of residents in accordance with agency and regulatory compliance requirements
Ensure cleanliness of residence
Instruct staff on proper food and waste disposal and proper cleaning procedures
Notify Facilities/Maintenance of needed maintenance and repairs of residence
Develop and implement controls to ensure resident safety in case of an emergency
Ensure monthly fire drills are conducted and staff is properly trained on assisting residents in the case of an emergency evacuation
Ensure staff are properly trained and certified to provide CPR as needed
Ensure food preparation is done in accordance with safety procedures and individual resident diet needs
Responsible for handling and reporting incidents
Train staff on policy and procedure on how to handle incidents (health, behavioral, etc.) in the moment and during follow up
Serve as an on-call emergency contact
Be available at all times for program staff to support in emergency situations
Responsible for maintaining workplace compliance and regulation notices with the support of Human Resources
Acts as a representative of Gateway in the community and liaisons with local, county, and state agencies to advocate for residents and the agency
Function as a Qualified Mental Health Professional/Qualified Intellectual Disabilities Professional (QMHP/QIDP)
Conduct agency trainings as assigned by department and/or agency leadership
Qualification
Required
4 years of experience in Human Services field with a HS Diploma
3 years of experience in Human Services field with an Associates Degree
1 year of supervisory experience
GED or High School Diploma
Must be able to sit or stand for up to 8 hours per day
Must be able to bend down or kneel occasionally (1-2 times per week)
Must be able to bend and use hands, wrists, and fingers with full range of motion
May occasionally be required to lift up to 30 pounds
Must be able to perform CPR in emergency situation and for regular recertification
Must have a valid NYS Driver's License
Background checks are required
Preferred
4+ years of experience in Human Services field
Associates Degree in Human Services related field
Benefits
Medical
Dental
Life Insurance
403(b) Retirement
Holidays
Generous PTO
Company
Gateway Hudson Valley
Gateway Hudson Valley offers job opportunities and training programs, rehabilitation and residential services for individuals.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Schneider
Chief Financial Officer
Courtney Beaupre
Chief Quality and Compliance Officer
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