Kennesaw State University · 1 day ago
Assistant Director, Financial Aid- Student Support
Kennesaw, GA
Full-time
Onsite
Lead/Staff, Director/Executive
$58K/yr - $75K/yr
3+ years expKennesaw State University is one of the largest public institutions in the country, dedicated to transforming lives through academic excellence and innovative research. The Assistant Director of Financial Aid will assist in developing and administering policies and procedures, providing strategic management of assigned programs, and ensuring compliance with relevant regulatory requirements.
Education
Responsibilities
Trouble-shoots and maintains quality assurance processes within assigned financial aid area
Manages, coordinates assignments and tasks of assigned staff and meets with staff on a regular basis
Establishes strategies for effective delivery of program awards
Oversees the staff interactions with customers and families ensuring effective communication and correct information is given
Reviews and audits completed work to ensure accuracy and compliance; facilitates training as needed
Ensures that any tickets received from the Communications Center are responded to in the established time frames and handled quickly and professionally
Develops and conducts training on programs, such as state programs, verification, study abroad, consortium agreements, etc
Monitors the financial aid website for any updates or changes in information that need to be made and make the appropriate changes as needed
Ensures all daily reports are processed and completed timely to ensure inquiries are responded to quickly and efficiently
Responsible for the execution and management of individual programs and/or processes
Provides updates to leadership per guidelines regarding needs, concerns or training issues
Maintains a master calendar for assigned department and staff activity
Point of contact to resolve questions or issues
Conducts presentations for various constituent groups as requested
Ensures the unit is in compliance with governing regulatory requirements
Serves as a member of the leadership team and makes recommendations for goals and objectives
Qualification
Required
Bachelor's Degree from an accredited institution of higher education in a related field
Three (3) years of related financial aid experience in an accredited institution of higher education
Able to understand, research, and resolve complex issues related to various federal and state systems, including but not limited to an understanding of Central Processing System, Electronic Data Exchange, National Student Loan Data System, Common Origination and Disbursement, Surfer
Able to represent department leadership and the department in meetings presentations with both internal departments and/or external entities
Able to plan, coordinate and complete large scale, detail-oriented projects and events
Able to work in partnership with, staff, faculty, administrators, federal/state entities, and servicers to ensure student success
Able to maintain compliant records of all transactions between the University and outside reporting entities
Able to lead compliance efforts involving federal, state, and institutional financial aid
Able to handle multiple tasks or projects at one time meeting assigned deadlines
Knowledge of state program rules and regulations for Financial Aid in the State of Georgia
Knowledge of Title IV rules and regulations, as they pertain to Federal Student Financial Aid
Knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA)
Knowledge of financial aid at the federal, state and institutional levels and stays abreast of changes to state and federal rules/regulations
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, Ellucian Banner Financial Aid Module, USG GA Modifications to Banner, Common Origination and Disbursement, Central Processing System, Surfer, and the National Student Loan Data System)
High level of empathy and ability to deal with difficult and confidential situations
Conflict management and resolution skills
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette
Preferred
National Association of Student Financial Aid Administrators (NASFAA) Credentials
An advanced degree from an accredited institution of higher education in related field
Previous experience with Banner (Ellucian)
Benefits
Medical
Dental
Vision
13 paid holidays
Vacation
Generous retirement plans
Tuition waiver
Wellness options
And more!
Company
Kennesaw State University
Kennesaw State University is a public, coeducational, comprehensive university located in Kennesaw, Georgia
1001-5000 employees
H1B Sponsorship
Kennesaw State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (30)
2023 (26)
2022 (19)
2021 (24)
2020 (43)
Funding
Current Stage
Late StageTotal Funding
$0.31MKey Investors
National Cemetery Administration
2024-06-17Grant· $0.31M
2022-03-02Grant
Leadership Team
Anna Bilyeu
Educational Technology Specialist/Project Lead with KSU iTeach
Steven Smalt
Accounting Professor
Recent News
News-Medical.Net
2025-11-23
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