Sigma · 3 weeks ago
Information Technology Support Technician
Los Angeles, CA
Full-time
Hybrid
Entry Level
4+ years expSigma is a fast-growing, innovative global food organization that values its associates and aims to empower them. The Information Technology Support Technician will provide first-level support for installations, troubleshoot technical problems, and assist with IT projects while ensuring adherence to ITIL policies and procedures.
3D PrintingConsumer GoodsFood and BeverageManufacturingRetail
Responsibilities
Monitor, troubleshoot, and support complex technical problems of networking equipment utilizing hardware and software testing tools and techniques
Monitor, record, track, and respond timely to requests received through the IT Helpdesk
Install and support network equipment, including routers, switches, and wireless access points with guidance from the Corporate IT networking team
Create and maintain inventory of all IT equipment, software, software licenses, End User Training Documents, Knowledge Base Articles, and Project Plans
Work with outside support vendors to procure IT equipment and resolve any internal issues
Assist with leading small to medium IT projects and carry out IT initiatives. Evaluate and recommend new technologies within existing environments
Other duties as assigned
Qualification
Required
Bachelor's degree in Computer Science/Information Technology or 4 years of technical experience in a related field
Two (2) years of experience and understanding of wireless technology for troubleshooting issues as they arise
One (1) year of experience in IT project administration to manage small to medium IT projects
Experience in providing onsite and remote support
Expertise in Windows Operating Systems, including Windows 10, MS Office (Word, Excel, Outlook)
Experience with antivirus and desktop software
Working knowledge of Active Directory and wireless technologies
Networking fundamentals
Must be extremely organized with the ability to work on multiple issues at a time
Exceptional attention to detail
Must be a strong team player; ability to work with plant/corporate leadership, peers, and users to deliver projects on budget and on time
Excellent verbal and written communication skills
Company
Sigma
We are a global food company dedicated to bringing local favorite foods to communities everywhere.
10001+ employees
H1B Sponsorship
Sigma has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
A
Alejandro Suarez
Chief Information Officer
Recent News
Canada NewsWire
2025-09-22
2025-02-17
Mexico Daily Post
2025-01-27
Company data provided by crunchbase