Citizens · 1 month ago
Onboarding Product Manager
One Citizens Bank Way, Johnston, RI, 02919, US
Full-time
Hybrid
Senior Level
5+ years expCitizens is seeking a seasoned Senior Product Manager to lead Omni-Channel Customer Onboarding and enhance the customer experience during account setup and initial usage. The role involves developing product strategies, managing cross-functional teams, and ensuring compliance with banking regulations while driving innovation in onboarding processes.
BankingCredit CardsFinancial ServicesFinTechRetail
Responsibilities
Lead the development and execution of product strategies for improving the onboarding experience, aligning with the bank's goals and customer needs
Own the product roadmap, prioritizing features and enhancements based on customer feedback, market research, and business priorities
Collaborate closely with engineering, design, marketing, our branch-retail network and other stakeholders to develop and enhance onboarding experience, ensure alignment, successful product delivery and end-to-end experience management
Oversee the entire product development lifecycle from concept to launch to ongoing optimization, ensuring high-quality deliverables on time and within budget
Continuously seeking ways to enhance the onboarding experience through innovation and iteration based on customer feedback and market insights
Conduct market research to identify opportunities, assess competition, and gather insights to inform product decisions
Build robust test & learn agendas and analyze user data to optimize the onboarding experience and improve new customer primacy and retention
Champion the user experience, ensuring products are intuitive, user-friendly, and deliver exceptional value to customers
Define key performance indicators (KPIs) and analyze product metrics to measure success and drive continuous improvement (e.g., time from open to account usage, customer satisfaction scores, new-to-bank call volumes)
Ensuring that onboarding solutions comply with relevant banking regulations and data privacy laws while also pushing the envelope to build an optimal experience that maximizes opportunity while minimizing risk
Communicate product plans, progress, and results to executive leadership, stakeholders, and cross-functional teams
Provide mentorship and guidance to junior product managers and cross-functional team members, fostering a culture of collaboration and innovation
Qualification
Required
Bachelor's degree in business, computer science, engineering, or related field; MBA or advanced degree preferred
5-7 years of experience in product management, with a proven track record of delivering successful products in a fast-paced environment
Strong leadership and communication skills, with the ability to influence and collaborate effectively across functions and levels of the organization. Ability to circumvent roadblocks and build advocates for your vision across an organization
Deep understanding of product management methodologies, including Agile, Scrum, and Lean
Experience with product management tools such as JIRA & Confluence
Analytical mindset with the ability to use data to make informed decisions and drive product improvements
Passion for technology and innovation, with a customer-centric approach to product development. Ability to bring teams together to problem solve what is possible
Experience managing multiple pods/squads simultaneously and mobile app development teams. Ability to drive teams toward common goals and put the team before yourself
Comfortable with ambiguity and a hunger to learn and tackle new challenges
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
10001+ employees
H1B Sponsorship
Citizens has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
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