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Stellar Industrial Supply · 3 days ago

Site Support - El Cajon, CA

El Cajon, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Stellar Industrial Supply is seeking a responsible and customer-focused representative to support one of their major partners, Senior Aerospace Ketema. The role involves facilitating service and product movement within the customer's facility while maintaining high customer satisfaction and adhering to on-site guidelines.

3D PrintingEnergyManufacturing

Responsibilities

Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries

Be the first point of customer contact for general inquiries about orders, scheduling, delivery of product, etc

Adeptly handle all customer inquiries and requests

Accurately enter quotes and orders using ERP system (Prophet 21)

Learn, understand, and utilize the automated or semi-automated systems and processes put in place by our Solutions team, including vending machines, wireless warehouse, and other related processes and systems

Expedite all open quotes and orders with urgency and accuracy

Check on inventory specific to the customer, ensuring that all Min/Max levels and safety stock are adequate

Focus on customer specific requirements

Accurately and efficiently analyze product usage reports to manage inventory levels according to service level expectations and place orders accordingly

Act as a liaison between Account Managers, Specialists, Customer Experience Managers, and other departments as needed

Engage in continual learning of all Stellar service, programs, processes and product offerings

Follow all customer guidelines and procedures as it pertains to your position

Follow all on-site safety and emergency procedures

Stay current on all required training and certifications

Perform other duties as required