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Stellar Industrial Supply · 1 day ago

Site Support - Bowling Green, OH

Bowling Green, OH

Full-time

Onsite

Entry Level

2+ years exp

Stellar Industrial Supply is seeking a Site Support person to service their integrated supply customers in the Bowling Green/Tiffin, Ohio area. The role involves providing exceptional customer service, managing inquiries, and supporting inventory operations on-site to ensure customer satisfaction.

3D PrintingEnergyManufacturing

Responsibilities

Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries

Be the first point of customer contact for general inquiries about orders, scheduling, delivery of product, etc

Adeptly manage all customer inquiries and requests

Accurately enter quotes and orders using ERP system (Prophet 21)

Learn, understand, and utilize the automated or semi-automated systems and processes put in place by our Solutions team, including vending machines, wireless warehouse, and other related processes and systems

Expedite all open quotes and orders with urgency and accuracy

Check on inventory specific to the customer, ensuring that all Min/Max levels and safety stock are adequate

Focus on customer specific requirements

Function as a liaison between Account Managers, Specialists, Customer Experience Managers, and other departments as needed

Engage in continual learning of all Stellar service, programs, processes, and product offerings

Follow all customer guidelines and procedures as it pertains to your position

Follow all on-site safety and emergency procedures

Stay current on all required training and certifications