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CoStar Group · 3 weeks ago

Director Research Training

US-VA Richmond

Full-time

Onsite

Director/Executive

7+ years exp

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. The Director, Research Training will lead the learning strategy and execution for the Research organization, focusing on onboarding new hires, continuous education, and ensuring effective training governance and curriculum development.

AnalyticsCommercial Real EstateReal Estate

Responsibilities

Build and maintain the Research Training Strategy aligned to business objectives, OKRs, and the competencies required at each career stage

Establish governance for curriculum standards, instructor guides, learner materials, and train‑the‑trainer readiness

Maintain a multi‑month training calendar and capacity plan for Richmond training rooms

Partner with Corporate Training to ensure job profiles and learning paths are accurate and to coordinate enterprise compliance assignments (avoid duplication)

Own Week 1 Foundations (CRE basics, product walk‑throughs, assessments) and Weeks 2–3 role‑specific classroom (Market/Tenant), including the 80% assessment threshold before Nest

Lead the Nest program: coach assignment, SBS/reverse‑SBS schedule, desk setup, portfolio assignments, audit certification for coaches, daily summaries, and back‑to‑floor readiness

Standardize assessment rubrics (accuracy audits, production KPIs, value‑add metrics, call flow), and enforce minimum performance gates to advance

Ensuring international adaptations reflect local workflows, language, and product variants

Design and deliver ongoing skill sustainment (3–6 months post‑onboarding) and advanced tracks (e.g., hierarchy curation, construction pipeline, news case writing, lease comps research)

Issue digital badges for role certifications (SOAR roles, Nest Coaches, Orientation Leads) and maintain transcripts in Workday

Support cohort learning (audits, calibrations, case communication reviews) in partnership with Research Ops

Embed Prosci/ADKAR and CLARC people‑manager responsibilities across training tool and workflow changes; prepare directors/managers to communicate, coach, and mitigate resistance

Coordinate release‑aligned content (feature overviews, job aides, UAT coordination with BAs) and train‑the‑trainer sessions ahead of deployments

Build dashboards and reporting that quantify training impact (assessment of pass rates, audit outcomes)

Review diagnostics with Research Ops to identify training gaps (e.g., single‑location hierarchy clean‑up, tenant rep capture, space‑use alignment) and prioritize curricula updates

Recruit, onboard, and develop Training Managers, Implementation Specialists, Nest Trainers, and program leads; conduct regular 1:1s, feedback, and performance coaching

Collaborate with Research Directors/Senior Managers to align huddle topics, market meeting expectations, and cross‑team SBS (Market ↔ Tenant)

Partner with Corporate Training/L&D, Product, IT, and HR Services to ensure tools, compliance modules, and learning sites are current and accessible

Curate and maintain learning content in Workday Learning, Confluence/Wiki (Manager Toolkit, Research processes), and Cynergy/Knowledge Center

Ensure training coverage for primary platforms (Web Enterprise, PRT, Classic Enterprise Stack) and external resources (LinkedIn Learning prerequisites, power broker/impact awards context)

Coordinate with HR/Legal to incorporate relevant guidance into training (e.g., recruiting/legal training boundaries, data handling)

Uphold CoStar training standards: in‑person degree requirements, classroom etiquette, documentation integrity, and consistent assessment scoring

Qualification

Learning & DevelopmentTraining StrategyChange ManagementCurriculum DevelopmentCommercial Real EstateData AnalyticsPeople LeadershipOperational ExcellenceCommunicationStrategic Thinking

Required

Bachelor's degree (in‑person, accredited institution) or equivalent; advanced degree a plus

7+ years of experience in learning & development, or adjacent functional leadership; 4+ years leading training teams or large training programs

Demonstrated success building end‑to‑end curricula (onboarding → nest → continuing ed) and improving operational KPIs (accuracy, timeliness, client satisfaction)

Proven change‑management experience and manager enablement

Excellent communication skills: ability to coach at all levels and collaborate across Product, IT, Ops, and HR

Internal Applicant: Strong mastery of CoStar Research workflows and tools (Web Enterprise, PRT, Classic Stack) and Workday learning administration